Vice President, Site Reliability Engineer
Role Overview
The Payment Networks Business Operations team is seeking an accomplished Vice President, Site Reliability Engineering to provide strategic, technical, and people leadership for some of Mastercard’s most critical payment platforms.
This leader will define and execute the Site Reliability Engineering strategy across the organization, strengthening the availability, resiliency, scalability, performance, and operational readiness of applications, services, and platforms.
The ideal candidate combines deep technical expertise with strong business and organizational leadership.
They will have a proven record of operating complex, highly available, low-latency platforms and building high-performing, globally distributed teams.
This role requires a leader who can move effectively between long-term strategy and complex technical challenges, influence executive and engineering stakeholders, and translate operational insights into measurable improvements to customer experience, risk, and platform performance.
Business Operations serves as the production-readiness steward for Mastercard products and platforms.
We partner closely with Product, Software Engineering, Architecture, Infrastructure, Cybersecurity, and other technology teams to design, build, implement, and support resilient services.
Our teams help ensure that availability, capacity, performance, monitoring, automation, recoverability, and operational support requirements are incorporated throughout the product delivery lifecycle.
We are advancing the adoption of modern SRE and DevOps practices across Payment Networks.
This includes:
Reliability and resilience engineering
Observability and service-level management
Automated detection and remediation
Incident and problem management
Capacity and performance engineering
Production readiness and change governance
CI/CD and deployment automation
Risk management and regulatory compliance
Operational intelligence and AI-assisted operations
Continuous learning through post-incident reviews
Key Skills for This Role
Full Job Posting
Technical Skills
- Experience in several of the following areas is preferred:
- Programming or scripting using languages such as Python, Go, Java, Bash, or similar
- Linux or Unix systems and network fundamentals
- Cloud platforms such as AWS, Azure, or GCP
- Kubernetes, containerization, and orchestration
- CI/CD and software-delivery automation
- Infrastructure as code and configuration management
- Observability platforms and OpenTelemetry-based instrumentation
- Distributed systems, APIs, messaging, and streaming technologies
- Performance testing, capacity modeling, and workload analysis
- Automated remediation and AI-assisted operational capabilities
- Education
- Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline, or equivalent practical experience. Advanced technical, business, or leadership education is beneficial but not required. Relevant industry certifications in cloud, reliability engineering, cybersecurity, risk management, or IT service management are beneficial.
- Corporate Security Responsibility
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Qualifications
- Programming or scripting using languages such as Python, Go, Java, Bash, or similar
- Linux or Unix systems and network fundamentals
- Cloud platforms such as AWS, Azure, or GCP
- Kubernetes, containerization, and orchestration
- CI/CD and software-delivery automation
- Infrastructure as code and configuration management
- Observability platforms and OpenTelemetry-based instrumentation
- Distributed systems, APIs, messaging, and streaming technologies
- Performance testing, capacity modeling, and workload analysis
- Automated remediation and AI-assisted operational capabilities
- Education
- Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline, or equivalent practical experience. Advanced technical, business, or leadership education is beneficial but not required. Relevant industry certifications in cloud, reliability engineering, cybersecurity, risk management, or IT service management are beneficial.
- Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
About Mastercard
Global payment processing and financial technology service provider.
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