Vice President Residences

Description

Key Responsibilities

• **Strategic Portfolio Management:**
• Oversee global residential performance, translating brand strategy into local operational execution across all mixed-use developments.
• **Brand Standards & Compliance:**
• Own the development and compliance of residential-specific SOPs and service protocols to ensure "Kempinski" quality is maintained in private homes.
• **Owner & Stakeholder Relations:**
• Build strong relationships with property owners and Homeowners Associations (HOAs), ensuring transparent communication regarding budget allocations and maintenance costs.
• **Pre-Opening & Development:**
• Partner with Technical Services and Design teams to ensure operational functionality in new residential builds and lead pre-opening readiness from staffing to licensing.
• **Financial Stewardship:**
• Manage residential budgets and capital expenditure (CapEx) programs, ensuring high-value services are delivered while controlling costs to protect owner returns.
• **Customer Journey & Recognition:**
• Ensure residents receive personal recognition and prompt, cordial attention, often through iconic brand ambassadors like the Lady in Red.
• **Operational Readiness:**
• Conduct regular quality audits and property reviews to identify service gaps and drive time-bound corrective action plans.

Skills, Knowledge and Expertise

• **Experience:**
• Minimum 12+ years of progressive leadership in luxury hospitality or premium residential management, with at least 5–7 years in multi-property or regional oversight.
• **Education:**
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• **Residential Expertise:**
• Deep knowledge of branded residences, mixed-use governing documents, and the unique legal/insurance requirements of private ownership within a hotel brand
• .
• **Financial Acumen:**
• Numbers-fluent with a proven track record in P&L management, Net Operating Income (NOI) optimization, and long-term CapEx planning.
• **Communication & Influence:**
• Outstanding communicator who can influence global developers, brand headquarters, and private homeowners alike.
• **Leadership Style:**
• Poised and professional, with a "participative" management style that motivates property-level leadership teams.
• **Certifications:**
• Project management or real estate asset management certifications are considered a strong advantage.