Vice President Infrastructure Managed Services
Skills
About This Role
Infrastructure Architecture Leadership
Craft and execute a strategic vision for infrastructure services that aligns with the organization's goals.
Lead the design and implementation of infrastructure systems, overseeing the transition to cutting-edge technologies and practices.
Vendor and Service Management
Establish and maintain strong relationships with service providers, ensuring the delivery of high-quality services.
Drive continuous improvement in service delivery, leveraging vendor expertise and innovation to enhance infrastructure operations.
Systems and Network Operations Oversight
Ensure the robustness and resilience of network operations, maintaining high availability and performance.
Oversee system operations, ensuring they are optimized for efficiency and aligned with business requirements.
Lead incident and problem management processes, minimizing impact on business operations and driving swift resolution
Technical and Interpersonal Skills
Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise
Proven track record of effective vendor management and partnership
Strong leadership skills and experience managing large operations
Excellent analytical and problem-solving abilities.
Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
Deep understanding of systems and network operations, infrastructure technologies, and service delivery models.
Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.
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