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Veterinary Partner Support Coordinator
Canada Pet Health Insurance Services, Inc.
Seattle, USA
Full-time
Mid · 5+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Key Responsibilities:
- Provide real-time support via phone, email, and chat across all partner channels, ensuring timely and high-quality service.
- Manage a high volume of inbound and outbound communications within a queue-based environment while maintaining accuracy and efficiency.
- Troubleshoot technical and process-related issues, escalating appropriately to ensure timely resolution.
- Deliver accurate and comprehensive information regarding Trupanion products, coverage, policies, claims, and partner programs.
- Research and resolve complex partner inquiries, providing thoughtful, solution-oriented responses.
- Navigate challenging situations with professionalism, sound judgment, and a customer-first mindset.
- Collaborate cross-functionally with internal teams to ensure a seamless and positive partner experience.
- Consistently meet or exceed established productivity, quality, and customer satisfaction metrics.
Experience:
- At least 2 years of experience in a customer- or partner-facing contact center environment
- Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues
- Exceptional verbal and written communication skills.
- Able to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs.
- Ability to work efficiently in a fast-paced, phone and queue-heavy environment.
- Strong attention to detail and ability to follow standard operating procedures.
- Experience in the veterinary, pet insurance, or healthcare industry is a plus.
- Compensation:
- The base hourly rate for this position is $22.00USD on a full-time schedule.
- Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.
- We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
- #LI-REMOTE
- Benefits and Perks:
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
- For more information about Trupanion, visit https://trupanion.com/about
- Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
- Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
- We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
- Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Preferred Qualifications
- Experience in the veterinary, pet insurance, or healthcare industry is a plus.
About Canada Pet Health Insurance Services, Inc.
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