Veterinary Client Service Representative
Key Skills for This Role
Full Job Posting
Qualifications
- Previous experience in customer service required; veterinary or medical front-desk experience preferred
- Strong communication skills, both in person and over the phone
- Ability to multitask and remain calm in a fast-paced, specialty environment
- Excellent attention to detail and organizational skills
- Professional, compassionate, and client-focused demeanor
- Comfortable using computer systems for scheduling, billing, and medical records
- Billing, accounts receivable, or pet insurance claims experience preferred
- Comfortable discussing estimates and costs with clients in a clear, compassionate way
- Team-oriented with a positive attitude and willingness to learn
- Key Responsibilities
- Greet clients and patients in a professional, welcoming manner
- Answer phones, schedule appointments, and manage referrals for surgical and specialty services
- Accurately enter and maintain client and patient information
- Prepare and review treatment estimates with clients, including surgical estimates and required deposits
- Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies
- Process payments, deposits, refunds, and account adjustments according to hospital policy
- Assist clients with payment plans and third-party financing options
- Complete daily transaction reconciliation and end-of-day close-out reports
- Monitor accounts receivable and follow up with clients on outstanding balances
- Assist clients with pet insurance claims and required documentation
- Communicate clearly with clients regarding appointments, directions, and general service information
- Support client education and follow-up communication as directed by the medical team
- Maintain a clean, organized, and efficient front desk and lobby area
- Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience
Key Responsibilities
- Greet clients and patients in a professional, welcoming manner
- Answer phones, schedule appointments, and manage referrals for surgical and specialty services
- Accurately enter and maintain client and patient information
- Prepare and review treatment estimates with clients, including surgical estimates and required deposits
- Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies
- Process payments, deposits, refunds, and account adjustments according to hospital policy
- Assist clients with payment plans and third-party financing options
- Complete daily transaction reconciliation and end-of-day close-out reports
- Monitor accounts receivable and follow up with clients on outstanding balances
- Assist clients with pet insurance claims and required documentation
- Communicate clearly with clients regarding appointments, directions, and general service information
- Support client education and follow-up communication as directed by the medical team
- Maintain a clean, organized, and efficient front desk and lobby area
- Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience
Benefits
- Highly competitive pay based on experience
- Medical, vision, and dental insurance options (some plans paid up to 100%)
- 401(k) retirement options with company match
- Paid time off—and time to enjoy it
- 6 weeks paid parental leave for full-time team members
- Mental health support through Talkspace
- Pet discounts and Trupanion Pet Insurance
- Basic life insurance and additional voluntary insurance options
Location
- 300 East Alameda Ave., Denver, CO 80209
- Base Pay
- $21 — $24 USD
- Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
- For CA applicants please visit our Privacy Policy
Preferred Qualifications
- Previous experience in customer service required; veterinary or medical front-desk experience preferred
- Billing, accounts receivable, or pet insurance claims experience preferred
About Veritas Veterinary Partners
Private network of specialty and emergency veterinary hospitals supporting veterinary professionals and advanced care for pets nationwide.
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