Client Services Supervisor

About the Role

What You Bring

• Required
• 3+ years of veterinary client services experience, including 1+ year in a supervisory role
• Proficiency in Impromed or similar practice management software
• Working knowledge of CareCredit, ScratchPay, and Affirm
• Strong customer service, de-escalation, and training skills
• Preferred
• Emergency or multi-specialty hospital experience
• Familiarity with veterinary terminology and referral coordination
• Work Environment
• This is a fast-paced, 24/7 hospital with animal exposure, emotionally charged situations, and physical demands such as standing for long periods and cleaning. This is an essential personnel role; you may be required to work during inclement weather, states of emergency, or other closures when the hospital remains open.
• Compensation & Schedule
• Pay: $25/hr - $28/hr depending on experience
• Schedule: The schedule for this role is Tuesday through Saturday from 4:30 PM to 1:00 AM. We’re looking for someone who can offer flexibility as scheduling needs may vary from time to time. In addition, the position requires two working holidays per year to help support the needs of the hospital.
• Access earned wages before payday with DailyPay

Benefits:

• Medical, vision and dental insurance options, with some plans available at little to no cost
• 401(k) with employer match
• Paid time off and paid parental leave
• Covered licensing fees and continuing education allowance
• Mental health support through Talkspace and ComPsych
• Pet insurance and generous discounts for teammates’ pets
• Uniforms allowance
• Teammate referral bonus program
• Located at: 246 Industrial Way West, Eatontown, NJ 07727
• Base Pay$25—$28 USD
• Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
• For CA applicants please visit our Privacy Policy

Qualifications

• Required
• 3+ years of veterinary client services experience, including 1+ year in a supervisory role
• Proficiency in Impromed or similar practice management software
• Working knowledge of CareCredit, ScratchPay, and Affirm
• Strong customer service, de-escalation, and training skills
• Emergency or multi-specialty hospital experience
• Familiarity with veterinary terminology and referral coordination
• Work Environment
• This is a fast-paced, 24/7 hospital with animal exposure, emotionally charged situations, and physical demands such as standing for long periods and cleaning. This is an essential personnel role; you may be required to work during inclement weather, states of emergency, or other closures when the hospital remains open.
• Compensation & Schedule
• Pay: $25/hr - $28/hr depending on experience
• Schedule: The schedule for this role is Tuesday through Saturday from 4:30 PM to 1:00 AM. We’re looking for someone who can offer flexibility as scheduling needs may vary from time to time. In addition, the position requires two working holidays per year to help support the needs of the hospital.
• Access earned wages before payday with DailyPay

Preferred Qualifications

• Preferred

Responsibilities

• Hold team huddles at the start of each shift to set priorities and share updates
• Foster a collaborative team culture and address conflicts between team members early
• Coach staff on service standards, give regular feedback, and address performance gaps
• Manage callouts and arrange coverage to keep the hospital staffed around the clock
• Monitor attendance and handle initial disciplinary steps with the Client Services Manager
• Support onboarding and 30/60/90-day and annual reviews for team members
• Monitor phone operators for adherence to our "Care First" phone standards
• Oversee the team's invoicing, payments, refunds, and registration paperwork in Impromed, reviewing work for accuracy and completeness
• Ensure staff understand payment options, including CareCredit, ScratchPay, and Affirm, and can confidently walk clients through them
• Verify registration and admission paperwork is complete, signed, linked to medical records, and entered promptly
• Keep clients informed throughout their visit on wait times, exam progress, and discharge instructions
• Serve as the first escalation point for client concerns, de-escalating issues and reporting trends
• Ensure referring veterinarians receive immediate, priority attention and coordinated case support
• Facilitate smooth handoffs between the front desk and clinical teams
• Supervise check-in/check-out, appointment flow, and interdepartmental coordination
• Maintain clean, welcoming reception, waiting, and exam areas
• Report regularly on team metrics, financial accuracy, and client satisfaction