Veterinary Account Manager

About the Role

Your Responsibilities

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals.
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
• Diagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play.
• Act as liaison between vets and Roo teams to resolve issues, share feedback, and promote advocacy.
• Build community connection through 1:1 conversations, local vet events, and conference programming.
• Utilize CRM tools to track engagement and steer your week from the data rather than waiting for direction.

Qualifications

• 3+ years in account management, customer success, or sales.
• Proven relationship builder with strong interpersonal and communication skills.
• Proficiency in CRM and data analysis tools (HubSpot, Zendesk).
• Organized, adaptable, and self-directed: you manage multiple priorities and build your own week.
• Experience in veterinary staffing or healthcare services preferred.
• While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please note for this role, the territory you will be supporting will be West Coast based (CA).

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate . All official Roo communication will always come from @roo.vet .