Staff Product Manager

Your Responsibilities

• Own the path from sign-up to first shift which includes identity and license verification, the approval decision, first-run experience, and the flow from browsing to requesting to working. Decide what gets automated and what stays human.
• Build the product for high-volume relief vets: recurring bookings, multi-shift blocks, durable hospital relationships, and the calendar and earnings tooling that makes Roo their default rather than one of several apps.
• Turn promotions and incentives from operator-run levers into product such as targeting, automation and guardrails that decide where a dollar goes.
• Partner with the BU's growth marketer as a pair, not a handoff: shared conversion targets, joint experiments, and a standing argument about where the bottleneck actually is.
• Fix the instrumentation before the roadmap. Work with the BU analyst on cohort definitions, attribution and holdouts so we ship what we can prove.
• Co-own the BU strategy with the GM to help decide what we do and don't do, carry the product half, and say out loud when a committed lever isn't working.
• Keep one marketplace. Your decisions land on hospital screens too; partner with the PMs in the other BUs so users get one product, not our org chart.
• Communicate strategy, progress and learnings clearly to leadership and across BUs.

Qualifications

• Marketplace experience or commerce depth. 5+ years working on supply, demand, or core marketplace teams. Ideally in high-growth environments. Strong commerce or consumer-platform backgrounds with equivalent funnel depth are welcome.
• Funnel depth. You've owned real surfaces across the funnel (e.g. search, recommendations, acquisition, onboarding, activation, retention) and you know where the leverage sits in each.
• Commercial fluency. You're comfortable in the unit economics of a business (take rate, price, contribution margin, payback, etc) and can hold your own in a conversation about margin, not just engagement.
• Proven impact. A strong track record of delivering measurable results for both users and the business across multiple teams or initiatives.
• Exceptional communication. You craft strategic narratives in writing and communicate effectively across all levels of the organization.
• Systems thinking. You balance big-picture thinking with operational precision, designing experiments, scalable systems, and impactful features.
• AI fluency . You know how to leverage AI to accelerate you and your teams while always taking ownership over the output.
• Influential leadership. You inspire alignment across teams and functions, driving progress even without formal authority. People seek your input and want to partner with you.
• User-centered mindset. You deeply understand customer needs and behavior, advocate for best-in-class UX, and prototype to bring ideas to life.
• Startup-ready. You thrive in fast-paced, ambiguous environments, know how to create clarity from chaos, and are energized by building from zero-to-one.

Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate . All official Roo communication will always come from @roo.vet .