Venue Manager
Role Overview
The Venue Manager oversees Boo Boo Laand’s daily operations and works to maximize sales.
The role coordinates with the Operations team to assemble an effective sales team.
The manager addresses customer needs, resolves conflicts, and encourages long-term customer relationships.
Key Skills for This Role
Full Job Posting
Role overview
The Venue Manager oversees Boo Boo Laand’s daily operations and works to maximize sales.
The role coordinates with the Operations team to assemble an effective sales team.
The manager addresses customer needs, resolves conflicts, and encourages long-term customer relationships.
Team leadership and staffing
- Lead the full venue team and ensure departments operate efficiently.
- Conduct interviews and provide hiring decisions to HR; oversee onboarding, training, and probation evaluations.
- Conduct performance reviews and disciplinary conversations, escalating serious issues to HR.
- Manage leadership annual-leave approvals and plan leave for all staff.
- Conduct monthly staffing reviews and adjust the structure as needed.
- Review overtime, scheduling efficiency, and part-time labor costs.
Venue standards and safety
- Maintain cleanliness, maintenance, staff hygiene, and guest-interaction standards.
- Conduct daily venue checks and spot checks to maintain Boo Boo Laand standards.
- Ensure daily, weekly, and monthly checklists and reports are completed accurately.
- Oversee safety systems, inspections, risk management, and incident follow-up.
Procurement, maintenance, and finance
- Manage product inventory and purchasing; validate stock reports, investigate variances, and maintain inventory controls.
- Approve repeat procurement orders and escalate high-value or new orders for senior-management approval.
- Coordinate security guards, housekeeping teams, and other external companies; escalate performance issues.
- Keep maintenance contracts active and share emergency and routine maintenance contacts with district managers.
- Manage safe funds, petty cash approvals, and financial accuracy.
Work schedule
- The schedule is six days per week, with nine-hour shifts that include a lunch break.
Requirements
- Experience or capability to lead venue operations and coordinate the full venue team.
- Ability to manage staffing activities, including interviews, onboarding, training, evaluations, and performance conversations.
- Ability to maintain venue standards for cleanliness, maintenance, staff hygiene, and guest interactions.
- Ability to oversee safety systems, inspections, risk management, and incident follow-up.
- Ability to manage inventory, purchasing approvals, staffing costs, and financial controls.
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