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Vendor Performance Specialist

Utilities One
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding;
  • Build and maintain strong relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence;
  • Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met;
  • Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans when needed;
  • Partner with Operations, Engineering, Construction, and Business Development teams to forecast vendor capacity needs and optimize vendor allocation;
  • Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements;
  • Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making;
  • Develop and maintain vendor rate cards by geography, scope of work, and client requirements, while monitoring market pricing trends;
  • Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues, mitigate risks, and support continuous process improvement;
  • Serve as the primary point of contact for vendor inquiries, escalations, and performance-related operational coordination.

Skills, Knowledge and Expertise

  • Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred;
  • 5+ years of experience in vendor performance, vendor management, subcontractor management, or operations within the telecommunications or infrastructure industry;
  • Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering, or related scopes);
  • Experience developing and monitoring vendor KPIs, SLAs, performance metrics, and compliance standards;
  • Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across different regions and project types;
  • Strong analytical, problem-solving, communication, and relationship management skills;
  • Highly organized, detail-oriented, and results-driven with the ability to manage competing priorities in a fast-paced environment.

Benefits

  • Health Insurance plans (health, dental, vision);
  • Whole Life Insurance;
  • 401k Plan;
  • PTO/Paid Holidays;
  • Great Work Environment;
  • Career Advancement Opportunities.

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