V.I.E - Digital Shopfloor Support Specialist
Role Overview
We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector.
In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.
You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.
Full Job Posting
Key Responsibilities
- Digital Shopfloor Support
- Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
- Deliver training sessions and onboard new users to tools and processes
- Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
- Manage incidents and service requests using the ITSM platform (ServiceNow)
- Monitor application performance and ensure timely resolution of issues
- Reporting & Documentation
- Prepare regular status reports and maintain accurate project documentation
- Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
- Qualifications
Required skills
- Proven experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation (e.g., BRD, functional specifications)
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Good understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes is an asset
- Familiarity with aerospace regulations, standards, and best practices is a strong advantage
- Experience working with aerospace industry clients is preferred
- Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
- Languages
- English (required)
- French (nice to have)
- Additional Information
- This position is offered under the VIE (Volontariat International en Entreprise) programme.
Qualifications
- Proven experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation (e.g., BRD, functional specifications)
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Good understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes is an asset
- Familiarity with aerospace regulations, standards, and best practices is a strong advantage
- Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
- Languages
- English (required)
- Additional Information
- This position is offered under the VIE (Volontariat International en Entreprise) programme.
Preferred Qualifications
- Experience working with aerospace industry clients is preferred
- French (nice to have)
About Sopra Steria
Sopra Steria is a European technology services group providing consulting, digital services, systems integration, software solutions and cybersecurity to large companies and public-sector organisations. Formed through the 2014 merger of Sopra and Steria, it employs about 51,000 people across nearly 30 countries.
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