UX Designer
What You Will Be Working On Lead end-to-end design work, including scoping research, defining problems, exploring and refining solutions, and taking them through to delivery across user flows, information architecture, and interaction patterns.
Skills
About This Role
What You Will Be Working On
- Lead end-to-end design work, including scoping research, defining problems, exploring and refining solutions, and taking them through to delivery across user flows, information architecture, and interaction patterns.
- Independently plan and conduct user research, such as guerrilla interviews, usability testing, and contextual inquiry, and translate findings into clear, thoughtful design decisions.
- Apply a service design approach by mapping processes, understanding user journeys, and using service blueprint concepts when addressing complex scenarios.
- Use strong attention to detail to simplify forms and processes, questioning unnecessary complexity and form fields within the context of business license applications and citizen-facing services.
- Clearly communicate design rationale to Product Managers and Engineers, align stakeholders through evidence-based reasoning, and make well-considered trade-off decisions.
- Facilitate stakeholder workshops to create alignment and support efforts to streamline forms and processes.
- Proactively spot quality gaps and improvement opportunities in your own work and across the wider team.
- Contribute to the design community by leading or supporting design initiatives, testing new methods or tools, sharing learnings, and actively taking part in learning and knowledge-sharing sessions.
What We Are Looking For
- Typically 4–7 years of experience in UX, product, or service design, with a strong portfolio showing independent ownership of design work from research and problem definition through to delivered solutions.
Experience
- in service or process streamlining work is especially valued.
- Demonstrated ability to plan and conduct user research end-to-end, synthesise qualitative and quantitative insights, and apply them effectively to design decisions.
- Strong understanding of interaction design and information architecture, with developing fluency in visual hierarchy, layout, and accessibility.
- A service design mindset, with comfort in mapping processes, working with user journeys, and applying service blueprint concepts to more complex problem areas.
- Experience working with Product Managers and Engineers in an agile or iterative environment, with the ability to make and justify trade-off decisions based on user evidence and project constraints.
- Proactive, reflective, and constructive in team settings, with the ability to challenge assumptions and review existing processes honestly and thoughtfully while maintaining strong working relationships.
- Preferred: experience using AI tools in design workflows, with sound judgement on when they are useful and when they are not.
- A bachelor’s degree or diploma in Interaction Design, Human-Computer Interaction, Graphic Design, or a related field, or equivalent practical experience.
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