Utility Billing Specialist

About the Department

Position Duties

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Essential Functions Manages utility accounts; coordinates and updates daily work orders; oversees the leak adjustment policy and associated processes and update billing financial data as needed. Review and interpret data and manage water/sewer billing, payment, and refunds as required. Performs delinquent collections duties, including water disconnects, notice of Non-Sufficient Funds(NSF),as needed or required. Receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to the appropriate party for disposition. Prepare Automated Clearing House (ACH) autopay drafts for submission to Finance for processing. Assists in the coordination, preparation, and submission of utility month-end reports, including utility receivable and deposit account audit, utility rate changes, and consumption analysis report; collects information from a variety of sources and compiles data; monitor water and sewer agreements. Prepare and distribute annual billing calendar and be available to meet the established utility billing calendar deadlines. Coordinates outsourced bill printer activities. Assists with integration processes; implements and maintains Enterprise ERP utility billing and customer management capabilities. Coordinates with IT, Munis and Finance to troubleshoot billing issues. Executes other job duties as necessary.
• Manages utility accounts; coordinates and updates daily work orders; oversees the leak adjustment policy and associated processes and update billing financial data as needed.
• Review and interpret data and manage water/sewer billing, payment, and refunds as required.
• Performs delinquent collections duties, including water disconnects, notice of Non-Sufficient Funds(NSF),as needed or required.
• Receives inquiries, complaints, and service requests and resolves them within the framework of established policies and procedures or forwards them to the appropriate party for disposition.
• Prepare Automated Clearing House (ACH) autopay drafts for submission to Finance for processing.
• Assists in the coordination, preparation, and submission of utility month-end reports, including utility receivable and deposit account audit, utility rate changes, and consumption analysis report; collects information from a variety of sources and compiles data; monitor water and sewer agreements.
• Prepare and distribute annual billing calendar and be available to meet the established utility billing calendar deadlines.
• Coordinates outsourced bill printer activities.
• Assists with integration processes; implements and maintains Enterprise ERP utility billing and customer management capabilities.
• Coordinates with IT, Munis and Finance to troubleshoot billing issues.
• Executes other job duties as necessary.

Minimum Qualifications

• Associate / Technical degree with coursework in accounting, business administration, finance, or related fields Considerable experience in municipal customer service and cashiering work or equivalent combination of education and experience. Special Requirements Must meet and maintain all training and education requirements for the position. Valid driver's license. Knowledge, Skills, and Abilities Thorough knowledge of accounts payable and routine accounting policies, practices, and procedures; thorough knowledge of bookkeeping terminology and methods; general knowledge of office procedures, practices and equipment; general knowledge of business English, spelling and arithmetic; ability to read and comprehend simple instructions, short correspondence, and memos; ability to write basic correspondence; ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to post accounts; ability to operate a variety of office machines; ability to operate personal computer including some knowledge of applicable software packages; ability to deal with problems involving several concrete variables in standardized situations; ability to plan and organize work independently while exercising time management skills; ability to establish and maintain effective working relationships with associates, department heads, and the general public.
• Associate / Technical degree with coursework in accounting, business administration, finance, or related fields
• Considerable experience in municipal customer service and cashiering work or equivalent combination of education and experience.

Special Requirements

• Must meet and maintain all training and education requirements for the position.
• Valid driver's license.

Other Qualifications

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions; frequently requires sitting and reaching with hands and arms and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Benefits

• The Town of Purcellville offers a competitive benefits package to employees including enrollment into the Virginia Retirement System, excellent healthcare insurance, leave and other fringe benefits. The following information is provided as an overview of the Town’s benefits package for regular full-time employees. Virginia Retirement System Full-time employees are automatically enrolled in benefits under the Virginia Retirement System (VRS). VRS provides pension benefits as well as basic life and accidental death and dismemberment (AD&D) benefits. Additionally, employees are eligible to purchase optional life insurance for themselves as well as for their eligible dependents. Membership is a condition of employment for eligible employees. All VRS-eligible employees are required to contribute 5% of their salary to the Virginia Retirement System through payroll deduction. This contribution will be made automatically on a pre-tax salary reduction basis; exempt from state and federal tax withholding. Retirement benefits are determined by age at retirement, average final compensation, years of service, type of retirement, and position classification. Additional Benefits Service Credit : Employees may purchase up to 48 months each of military, federal civil service, or other governmental service at the normal cost rate of current annual creditable compensation. Employees have 12 months to enter into a contract agreement to purchase prior service. Group Term Basic Life Insurance : Eligible employees are automatically covered for life and accidental death and dismemberment (AD&D) coverage equal to two times the annual salary each. This coverage is provided at no cost. Optional Group Term Life Insurance : Eligible employees also may purchase optional group term life and AD&D coverage. Coverage is available in increments of one times the annual salary, up to a maximum of eight times the annual salary. Coverage is also available for eligible dependents. Health Benefits (Medical/Dental/Vision) All full-time employees, and their eligible dependents, are eligible for enrollment in the Town's health, vision and dental service plan (Key Advantage 250). The cost to provide this benefit for employees and their eligible dependents is currently shared by the employee (15%) and Town (85%). Health Insurance Opt-Out Program : Eligible employees have the opportunity to participate in the Town’s Health Insurance Opt-Out Program. Eligible employees will receive $83.33 bi-weekly if waiving health insurance coverage for the plan year. This taxable payment will be included in your bi-weekly paycheck. Proof of other health insurance coverage is required. Employee Assistance Program : Provides free and confidential assistance as related to problems or issues that are affecting the employee personally or at work. EAP services include assessment and referral to appropriate resources, and are available to the employee and his/her immediate family. Deferred Compensation (457b) The Town’s 457(b) Deferred Compensation Plan allows an employee to defer up to the annual IRS limit; amounts deferred are not subject to federal and state income taxes. The minimum deferral amount is $20 per pay period and the Town matches $20 per pay period. Leave Benefits Vacation Leave : Annual leave is accrued incrementally per pay period beginning upon hire and based on years of service. Sick Leave : Full-time employees will accrue 3.69 hours per pay period and can accumulate up to 200 days maximum. Personal Leave : Full-time employees will receive 16 hours of personal leave per year, upon hire, and at the start ofeach fiscal year to use at their discretion. Holiday Leave : The Town observes the Commonwealth of Virginia’s holiday schedule and provides all full-time employees with approximately 14.5 paid holidays each calendar year. Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• The Town of Purcellville offers a competitive benefits package to employees including enrollment into the Virginia Retirement System, excellent healthcare insurance, leave and other fringe benefits. The following information is provided as an overview of the Town’s benefits package for regular full-time employees. Virginia Retirement System
• Full-time employees are automatically enrolled in benefits under the Virginia Retirement System (VRS). VRS provides pension benefits as well as basic life and accidental death and dismemberment (AD&D) benefits. Additionally, employees are eligible to purchase optional life insurance for themselves as well as for their eligible dependents.
• Membership is a condition of employment for eligible employees. All VRS-eligible employees are required to contribute 5% of their salary to the Virginia Retirement System through payroll deduction. This contribution will be made automatically on a pre-tax salary reduction basis; exempt from state and federal tax withholding.
• Retirement benefits are determined by age at retirement, average final compensation, years of service, type of retirement, and position classification.
• Service Credit : Employees may purchase up to 48 months each of military, federal civil service, or other governmental service at the normal cost rate of current annual creditable compensation. Employees have 12 months to enter into a contract agreement to purchase prior service. Group Term Basic Life Insurance : Eligible employees are automatically covered for life and accidental death and dismemberment (AD&D) coverage equal to two times the annual salary each. This coverage is provided at no cost. Optional Group Term Life Insurance : Eligible employees also may purchase optional group term life and AD&D coverage. Coverage is available in increments of one times the annual salary, up to a maximum of eight times the annual salary. Coverage is also available for eligible dependents.
• Group Term Basic Life Insurance : Eligible employees are automatically covered for life and accidental death and dismemberment (AD&D) coverage equal to two times the annual salary each. This coverage is provided at no cost. Optional Group Term Life Insurance : Eligible employees also may purchase optional group term life and AD&D coverage. Coverage is available in increments of one times the annual salary, up to a maximum of eight times the annual salary. Coverage is also available for eligible dependents.
• Optional Group Term Life Insurance : Eligible employees also may purchase optional group term life and AD&D coverage. Coverage is available in increments of one times the annual salary, up to a maximum of eight times the annual salary. Coverage is also available for eligible dependents.
• Health Insurance Opt-Out Program : Eligible employees have the opportunity to participate in the Town’s Health Insurance Opt-Out Program. Eligible employees will receive $83.33 bi-weekly if waiving health insurance coverage for the plan year. This taxable payment will be included in your bi-weekly paycheck. Proof of other health insurance coverage is required. Employee Assistance Program : Provides free and confidential assistance as related to problems or issues that are affecting the employee personally or at work. EAP services include assessment and referral to appropriate resources, and are available to the employee and his/her immediate family.
• Employee Assistance Program : Provides free and confidential assistance as related to problems or issues that are affecting the employee personally or at work. EAP services include assessment and referral to appropriate resources, and are available to the employee and his/her immediate family.
• Vacation Leave : Annual leave is accrued incrementally per pay period beginning upon hire and based on years of service. Sick Leave : Full-time employees will accrue 3.69 hours per pay period and can accumulate up to 200 days maximum. Personal Leave : Full-time employees will receive 16 hours of personal leave per year, upon hire, and at the start ofeach fiscal year to use at their discretion. Holiday Leave : The Town observes the Commonwealth of Virginia’s holiday schedule and provides all full-time employees with approximately 14.5 paid holidays each calendar year. Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• Sick Leave : Full-time employees will accrue 3.69 hours per pay period and can accumulate up to 200 days maximum. Personal Leave : Full-time employees will receive 16 hours of personal leave per year, upon hire, and at the start ofeach fiscal year to use at their discretion. Holiday Leave : The Town observes the Commonwealth of Virginia’s holiday schedule and provides all full-time employees with approximately 14.5 paid holidays each calendar year. Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• Personal Leave : Full-time employees will receive 16 hours of personal leave per year, upon hire, and at the start ofeach fiscal year to use at their discretion. Holiday Leave : The Town observes the Commonwealth of Virginia’s holiday schedule and provides all full-time employees with approximately 14.5 paid holidays each calendar year. Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• Holiday Leave : The Town observes the Commonwealth of Virginia’s holiday schedule and provides all full-time employees with approximately 14.5 paid holidays each calendar year. Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• Parental Leave : Paid leave for qualifying absences such as for birth/adoption. Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.
• Bereavement Leave : All eligible employees shall be granted up to five (5) consecutive work days of leave with pay for a death occurring in the employee’s immediate family. For extended family members, three (3) work days of leave with pay will be granted. Any employee who suffers a death to a friend or acquaintance will be given 4 hours of funeral leave to attend the service.

Supplemental Questions