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Usher- Abu Dhabi UAE (Immediate join)

Cinemacity UAE
Dubai, UAE
fulltime
Entry
3 months ago
VAT
Free

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Job Title

Usher/Host – Cinemacity

Job Summary

*The Usher plays a key role in delivering an elevated guest experience at Cinemacity.

This role is responsible for welcoming guests, guiding them through the venue, and ensuring a seamless and comfortable cinema experience from arrival to departure.*

*Working within a premium entertainment environment, the Usher ensures that guests receive attentive, courteous service while maintaining the refined atmosphere expected in a luxury cinema setting.

The position requires strong hospitality skills, professionalism, and the ability to anticipate guest needs while supporting smooth theatre operations.*

Guest Experience

  • Welcome guests warmly and provide a professional first impression of the Cinemacity experience.
  • Assist guests with ticket verification and guide them to their seats within the cinema auditorium.
  • Provide clear information about showtimes, facilities, and available services.
  • Anticipate guest needs and offer assistance proactively to ensure a comfortable and enjoyable visit.
  • Support VIP and premium guests with attentive service while maintaining discretion and professionalism.

Theatre Operations

  • Ensure auditoriums are prepared and presented to the highest standard prior to each screening.
  • Assist with managing guest flow during entry and exit from screenings.
  • Monitor theatre areas to ensure a calm, safe, and enjoyable environment for guests.
  • Coordinate with food and beverage teams to ensure smooth service within cinema auditoriums when required.

Venue Presentation

  • Maintain cleanliness and presentation standards within cinema halls, corridors, and waiting areas.
  • Conduct quick theatre checks between screenings to ensure the environment is ready for incoming guests.
  • Report maintenance or safety issues promptly to the operations team.

Safety & Compliance

  • Ensure guests adhere to cinema policies and maintain a respectful environment during screenings.
  • Follow all health, safety, and emergency procedures as required.
  • Support venue staff during peak periods and special events.

Team Collaboration

  • Work closely with box office, hospitality, and operations teams to ensure a seamless guest journey.
  • Participate in daily briefings and service training to maintain high hospitality standards.

Experience

  • Previous experience in hospitality, guest services, retail, hotels, restaurants, or entertainment venues preferred.
  • Experience working in premium hospitality environments is an advantage.

Skills

  • Excellent customer service and interpersonal skills.
  • Professional, friendly, and confident communication style.
  • Ability to remain calm and attentive in a fast-paced environment.
  • Strong teamwork and problem-solving abilities.

Education

  • High school diploma or equivalent preferred.

Other Requirements

  • Flexibility to work evenings, weekends, and public holidays.
  • Ability to stand and walk for extended periods.
  • Professional grooming and presentation in line with luxury service standards.
  • Comfortable working in dimly lit theatre environments.

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