User Researcher [Contract]

Plan and conduct qualitative research using a range of methods, including one-on-one interviews, group-based research, contextual inquiry, and evaluative usability testing

Engage stakeholders and users across multiple roles and teams to understand needs, workflows, constraints, and opportunities

Collaborate with project teams to define research goals, user groups, and the questions, assumptions, and risks to be explored through research

Develop research plans, discussion guides, and supporting documentation

Adapt research approaches as project scope, constraints, or timelines evolve

Analyze research inputs to identify patterns, themes, risks, and opportunity areas

Incorporate findings from content audits, UX audits, workflow reviews, accessibility audits, and existing documentation as inputs to research synthesis

Triangulate qualitative findings with other available inputs (e.g., surveys, audits, operational data) to strengthen insights and recommendations

Translate research into clear, actionable insights that inform strategy, design decisions, and prioritization

Design and facilitate workshops or working sessions to validate findings, explore opportunities, or align stakeholders

Prepare materials, support facilitation planning, and synthesize outcomes

Partner closely with UX designers and project managers to ensure research insights translate into meaningful next steps

Prepare and contribute to key research outputs, including: Findings and insights documentation Research readouts and presentation decks Opportunity framing and early directional recommendations Clear articulation of research-informed next steps

Findings and insights documentation

Research readouts and presentation decks

Opportunity framing and early directional recommendations

Clear articulation of research-informed next steps

Present research findings to client teams, including facilitating readouts and supporting leadership discussions

Work closely with UX designers, product managers, and technical partners to integrate research into active project workflows

Review and contribute feedback on research artifacts, synthesis, or findings as part of collaborative team work

5–8+ years of experience conducting UX research for digital products or services

Strong qualitative research skills with experience leading research independently

Demonstrated ability to synthesize ambiguity into clarity and communicate insights effectively

Excellent facilitation skills, particularly in remote and cross-functional settings

Strong writing and presentation skills for client-facing deliverables

Comfort working in complex, multi-stakeholder environments

Experience collaborating closely with designers, project/product managers, and technical teams

Experience working in public-sector, education, nonprofit, or regulated environments

Familiarity with accessibility and inclusive research practices

Experience supporting research efforts that span multiple phases of a project or evolve over time

Experience working with tools such as:

Figma / FigJam

Miro

Zoom-based remote facilitation

Google Workspace

Standard research documentation and synthesis workflows

Contract role; duration and commitment vary by project

Remote; U.S.-based availability required

Part-time to full-time depending on project needs

Competitive hourly rate based on experience and scope

Blenderbox is a human-centered design and technology agency. We work with governments and organizations to improve complex digital products and services through thoughtful research, design, and collaboration.