[US DC] Senior Specialist, Physical Security

Monitor and manage Asset Protection Support Request Log

Analyze and triage reported security system issues

Action reporting and system change requests

Escalate complex issues to level 2 support as necessary

Monitor and respond to Lenel S2 Netbox System issues, triage and escalate

Monitor and respond to system alerts in the Exacqvision video network, triage and escalate

Review current training documents, updating versions as necessary

Work with IT on equipment outages and other network issues

Triage and provide remote support for urgent system issues as needed

Manage security vendors by scheduling service, monitoring service calls, and certifying completion of work

Work with team as needed to physically install, replace and or remove cameras, S2 Nodes and other equipment as necessary

Communicate effectively with all areas of the business in a clear and concise manner

You are...

Hands-on and solve problems on the spot

Resilient and comfortable with occasional re-prioritization

Not interested in playing politics. You know that the best idea wins

Ready to learn on the job and realize that in every task there lies a personal growth opportunity

Consistently tracking KPI’s and metrics in as close to real-time as possible to move fast, spot trends, and react to them early

Clear on who your team’s customer is and how you can best create value for them

Someone who prefers sustainable growth over shortcuts and frequently asks yourself if what we build today will serve us well in the long-run

Able to travel approximately 25%

Minimum 2 years as a Security or AP Supervisor

Experience with maintaining Lenel S2 Netbox

Experience working with Exacqvision or other Video Management Systems

Experience servicing multiple sites remotely

Basic understanding of IT Network Infrastructure protocols

At least 2 years managing systems for multiple locations, i.e. card access, video system, incident/risk management systems

You’ll get...

Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities

Generous PTO and flexible attendance policy

Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor)

Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.