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Urgent Care Veterinary Practice Manager

American Veterinary Group
West Des Moines, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago

Full Job Posting

Position Details

  • Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
  • Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
  • Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
  • Reports to the Regional Director of Operations, UrgentVet Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.
  • Reports to the Regional Director of Operations, UrgentVet
  • Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time
  • Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.

Emotional Intelligence And Communication

  • Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
  • Excellent communication skills, with emphasis on active listening and timely follow-up
  • High level of self-awareness, with a willingness to receive feedback and continuously improve
  • Skilled in de-escalation and conflict resolution techniques
  • Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Leadership And Team Management

  • Innate leadership skills, including humility, vision, and the ability to take calculated risks
  • Confidence in decision-making and ability to inspire and motivate others
  • Proven track record of being trustworthy, reliable, and maintaining confidentiality
  • Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
  • Teachable mindset, with a strong desire and ability to learn new concepts and skills
  • Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
  • Team awareness, with a focus on fostering collaboration and inclusivity
  • Ability to inspire and motivate team members to achieve goals and overcome challenges
  • Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
  • Proficiency in delegating tasks and leveraging team members' strengths
  • Capacity for immediate course correction in response to changing circumstances
  • Commitment to collaboration and fostering a positive team environment
  • Professionalism in all interactions, both internal and external

Operational Expertise And Business Acumen

  • Specific knowledge of veterinary practice operations and industry standards
  • Critical thinking skills, with the ability to analyze situations and make sound decisions
  • Flexibility to adapt to changing circumstances and priorities
  • Effective time management skills, with the ability to prioritize tasks and meet deadlines
  • Proactive approach to identifying and addressing issues before they escalate
  • Strong business acumen, with an understanding of financial management principles and practice growth strategies

Benefits

  • Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country
  • Tuition assistance for prospective Veterinary Technician Students
  • Tuition reimbursement for Credentialed/Registered Veterinary Technicians
  • Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
  • Health Care Plan (Medical, Dental & Vision Options)
  • 401k Match
  • Generous paid time off (PTO)
  • Six (6) weeks of paid Parental Leave
  • One (1) Work/Life Balance day off
  • Short-term and long-term disability options
  • Supplemental insurance options

• Discounted Veterinary Care

  • Scrub allowance
  • Hands-on and E-training
  • Professional growth opportunities
  • Bonus potential based on performance

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