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Veterinary Receptionist

American Veterinary Group
Greensboro, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Greet clients and their pets warmly and professionally upon arrival.
  • Answer phones, schedule appointments, and manage the daily appointment schedule.
  • Check clients and patients in and out efficiently.
  • Provide excellent customer service and communicate clearly with clients.
  • Maintain accurate client and patient records.
  • Process payments, prepare invoices, and collect balances.
  • Communicate client concerns, messages, and requests to the veterinary team.
  • Assist with medication refill requests and other client needs according to clinic protocols.
  • Recognize urgent situations and promptly notify the medical team.
  • Assist with basic patient handling and safe movement of animals when needed.
  • Maintain a clean, organized, and welcoming reception area.
  • Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly.
  • Handle difficult or emotional situations with patience, professionalism, and compassion.
  • Follow all clinic policies, safety procedures, and confidentiality requirements.

Skills, Knowledge & Expertise

  • Previous veterinary, medical, customer service, or receptionist experience preferred.
  • Excellent communication and organizational skills.
  • Comfortable working around dogs, cats, and other animals.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Reliable, dependable, and team-oriented.
  • Professional, compassionate, and positive attitude.
  • Willingness to learn veterinary terminology and clinic procedures.

Job Benefits

  • Competitive pay based on experience.
  • Paid time off and holiday benefits.
  • Employee discounts on veterinary services and products.
  • Opportunities for professional growth and continuing education.
  • Supportive, collaborative, and team-oriented work environment.
  • Meaningful work helping pets and supporting their families.
  • Training and mentorship to help you succeed in the role.

Requirements

  • Previous veterinary, medical, customer service, or receptionist experience preferred.
  • Excellent communication and organizational skills.
  • Comfortable working around dogs, cats, and other animals.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Reliable, dependable, and team-oriented.
  • Professional, compassionate, and positive attitude.
  • Willingness to learn veterinary terminology and clinic procedures.

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