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Urgent _ Assistant Manager – Call Center - Arabic Speaking Dubai, UAE

Brihati Global Edge Solutions
Dubai, UAE
fulltime
Mid-Senior
AED 11,000/month
1 weeks ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

Job Title: Assistant Manager – Call Center - Arabic Speaking

Availability

Immediate joiners Only

Role Overview

We are seeking a

highly presentable, Arabic‑speaking Assistant Manager

with strong experience managing call center teams in the UAE.

The ideal candidate brings

5+ years, 2+ of hands‑on leadership experience

, excellent communication skills, and the ability to drive team performance in a fast‑paced environment.

Key Responsibilities

  • Lead, mentor, and supervise a team of call center agents to achieve daily/weekly/monthly KPIs.
  • Monitor call quality, service levels, and customer satisfaction metrics.
  • Conduct regular coaching, performance reviews, and skill‑building sessions.
  • Manage workforce planning, shift schedules, and daily operations.
  • Handle escalated customer issues with professionalism and empathy.
  • Prepare performance reports and share insights with management.
  • Ensure compliance with company policies, scripts, and service standards.
  • Support onboarding and training of new agents.
  • Collaborate with cross‑functional teams to improve customer experience.

Qualifications & Skills

  • Minimum
  • 5 years of experience
  • in a call center environment, with at least
  • 2 years in a Team handling role
  • .
  • **Arabic speaking**
  • is mandatory; strong English communication required.
  • Presentable, confident, and able to lead diverse teams.
  • Experience in

FinTech, Telecom, Banking, or Customer Service

  • is an advantage.
  • Strong analytical skills with the ability to interpret performance data.
  • Excellent problem‑solving, conflict resolution, and coaching abilities.
  • Ability to work under pressure and manage high‑volume operations.

What We Offer

  • Competitive salary of

Aed 11,000

  • Dynamic and multicultural work environment
  • Career growth opportunities within a rapidly expanding organization
  • Modern office located in

How to Apply

Interested candidates can share their updated CV at:

bharti.shivhare@brihatisglobal.com

WhatsApp

+971 502980048

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