Urban Security Aftermarket Sales - Assistant Sales Manager

This role will be within the Aftermarket Sales Team and based out of Gurgaon and responsible for driving Aftermarket sales (order intake and revenue) growth across the assigned region of India across the Aviation, Urban Security and Critical Infrastructure domains. The role encompasses customer interactions and backend processing responsibilities. The candidate will be responsible for driving aftermarket service sales solutions (AMC’s, Spares/Consumbales, Training, Digital,Upgrades Etc.) while managing customer relationships and backend commercial operations. The role involves end-to-end sales cycle management, SAP based order processing, contract administration, data analysis, and KPI reporting. The incumbent will work closely with customers and internal stakeholders to ensure timely execution of commercial activities, maximize service revenue, and deliver an exceptional customer experience.

Manage customer interactions across assigned territories through customer visits, telephone, email, and virtual meetings.

Drive the complete aftermarket sales cycle, including Annual Maintenance Contracts (AMC), spare parts, consumables, upgrades, training, digital solutions, and other value-added services.

Achieve assigned sales targets, with a strong focus on on-time AMC renewals, warranty-to-AMC conversions, and aftermarket revenue growth.

Build and maintain long-term customer relationships to improve customer satisfaction and business retention.

Support account management activities by proactively identifying sales opportunities and following up on customer requirements.

Generating and preparing commercial quotations, proposals, tenders & RFPs and bid approvals using SAP and Excel-based tools.

Process customer purchase orders, contracts, and service maintenance orders in SAP while ensuring compliance with company policies and financial guidelines.

Verify customer orders against approved commercial proposals and issue formal order acknowledgement letters.

Ensure accuracy and completeness of all commercial documentation and system transactions.

Perform detailed analysis of aftermarket business data using SAP and Excel.

Develop and maintain dashboards, MIS reports, and KPI trackers for management review.

Generate weekly and monthly reports covering key performance indicators, including:

Opportunity Pipeline & Forecast

On-Time AMC Renewals

Warranty-to-AMC Conversion

Attach Rate

Revenue Performance

Order Booking

Other business performance metrics

Prepare management presentations and business insights to support strategic decision-making.

Coordinate effectively with Sales, Service, Finance, Operations, Supply Chain, and other cross-functional teams to ensure timely execution of customer requirements.

Ensure prompt closure of open action items and maintain effective communication with both internal and external stakeholders.

Support Accounts Receivable (AR) activities by monitoring outstanding payments and coordinating collections for assigned customers and territories.

Ensure all business activities are conducted in accordance with the company's Code of Corporate Responsibility, Business Ethics, and applicable compliance requirements.

Maintain accurate documentation and records for all commercial transactions and customer interactions.

To ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.