University Internship – Connectivity Support (6 months)
Summary =========================== Job Description =================== Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
Skills
About This Role
Job Description Summary
===========================
Job Description
- ===================
- Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
- Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
- Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
- Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
- Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Follow up connectivity and digital tools data integrity.
- Monitor Connectivity @ Install funnel utilizing connectivity Hub tool.
- Create visibility on different buckets (Live connectivity, data flow issues, and Helium monitoring)
- Work closely with cross-functions (Connectivity Project Leader, SDM, Field, and HPM) to ensure projects execution and follow up.
- Ensure performing live and C@I at timely manner including on-site support
Additional Information
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