Universal Banker
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Key skills for this role
About the Role
ADIB is hiring a Universal Banker for its Dubai Mall Branch to provide exceptional customer service and identify customer needs. This role combines helpdesk and customer relationship duties.
Key Skills for This Role
Full Job Posting
Role Purpose
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only
Key Accountabilities Of The Role
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services as below
Finance
- Liability Onboarding
- Covered Card
• Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
• Funds Transfer And Telex Transfer
- Installment Postponement
- Certificate Issuance
- E-Statement Issuance
- Returned Cheque Services (Receive, Deliver, and send to CCU)
- Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
- Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.
- Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
- This position is for UAE Nationals only.
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