Unified Communications & Voice Services Engineer (Tier 2)
Key Skills for This Role
Full Job Posting
Required Skills:
- Minimum 7 years of telecommunications and networking experience.
- Hands-on experience with Microsoft Teams Phone and Cisco Call Manager.
- Experience with Five9 or a similar CCaaS platform.
- Strong knowledge of PSTN, analog gateways, VoIP, call centers, call queues, auto attendants, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, and cloud-based voice services.
- Strong troubleshooting, escalation management, coordination, and communication skills.
Preferred Qualifications:
- Familiarity with Power BI and PowerShell.
- Experience in federal, state, or local government environments.
- ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Qualifications
- Minimum 7 years of telecommunications and networking experience.
- Hands-on experience with Microsoft Teams Phone and Cisco Call Manager.
- Experience with Five9 or a similar CCaaS platform.
- Strong knowledge of PSTN, analog gateways, VoIP, call centers, call queues, auto attendants, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, and cloud-based voice services.
- Strong troubleshooting, escalation management, coordination, and communication skills.
About ASSYST, Inc.
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