Underwriting Administration Associate

The Underwriting Service & Optimisation team comprises four core functions:

Key Responsibilities

• Proactively manage insurance applications by regularly engaging with underwriters, Group fund administrators, Corporate brokers, Retail advisers, and adviser support staff.
• Complete all underwriting administration transactions efficiently and within agreed service levels.
• Respond to customer calls regarding underwriting administration enquiries.
• Conduct Tele-Interviews for Group and Retail insurance applications.
• Deliver exceptional customer service when interacting with customers and both internal and external stakeholders.
• Apply a thorough understanding of MetLife’s products, relevant legislation, underwriting, and reinsurance requirements to all administrative and adviser service activities.
• Perform peer-review quality checks as required.
• Build and maintain effective relationships with MetLife’s business partners and external stakeholders.
• Seek out innovative and creative improvements for MetLife’s processes and procedures.
• Perform other duties as required by management.

Required Experience & Skills

• At least 3 years’ experience in a Call Centre or Administration role.
• Demonstrated understanding and working knowledge of the life insurance and superannuation industry.
• Exhibits superior customer service capabilities.
• Displays a positive and enthusiastic attitude.
• Exceptional planning, time management, and prioritisation skills.
• Performs well under pressure, in an evolving environment.
• Excellent computing skills and literacy.
• Outstanding communication skills, both written and verbal.
• Demonstrated ability to adapt to and embrace change, commitment to continuous improvement and Lean principles.

Key Business Relationships:

Benefits We Offer

• When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Requirements

• At least 3 years’ experience in a Call Centre or Administration role.
• Demonstrated understanding and working knowledge of the life insurance and superannuation industry.
• Exhibits superior customer service capabilities.
• Displays a positive and enthusiastic attitude.
• Exceptional planning, time management, and prioritisation skills.
• Performs well under pressure, in an evolving environment.
• Excellent computing skills and literacy.
• Outstanding communication skills, both written and verbal.
• Demonstrated ability to adapt to and embrace change, commitment to continuous improvement and Lean principles.