UK Payroll Manager
Role Overview
Manage payroll service delivery across a portfolio of SME clients and lead Client Success Specialists.
The role combines client relationships, payroll oversight, team leadership, operational efficiency and service improvement.
Key Skills for This Role
Full Job Posting
About AAB
AAB is a professional services firm operating across the UK, Ireland and the USA, serving individuals, family businesses and organisations.
The firm provides audit, tax, corporate finance, payroll, people consultancy and wealth management services.
Role purpose
Manage payroll service delivery across a portfolio of SME clients and lead Client Success Specialists.
The role combines client relationships, payroll oversight, team leadership, operational efficiency and service improvement.
Client and team service delivery
- Lead and develop Client Success Specialists and create a high-performing, client-focused team culture.
- Coordinate payroll work among clients, the CSS team and QX; manage workloads, resources and service priorities.
- Monitor service indicators, resolve escalations and maintain regular client communication and service reviews.
Payroll and improvement
- Oversee day-to-day payroll delivery and QX processing, monitoring payroll outputs, client communications and exception reports.
- Maintain current knowledge of payroll legislation and industry developments and implement relevant changes across the team.
- Analyse service data, improve processes and service consistency, and identify risks and corrective actions.
Client growth and collaboration
- Support client retention and refer opportunities for additional services across the business.
- Collaborate with internal departments and assist with marketing, networking and business development where appropriate.
- Consider service delivery, resource utilisation and client profitability in operational decisions.
Requirements
- Lead, coach and develop Client Success Specialists, supporting professional development through feedback, mentoring and performance management.
- Maintain up-to-date knowledge of payroll legislation and industry developments and ensure relevant changes are implemented.
- Oversee payroll delivery across SME clients, meeting service standards, deadlines and client expectations.
- Demonstrate commercial awareness of service delivery, resource utilisation and client profitability.
- Build and maintain trusted client relationships and provide effective service review and ongoing communication.
- Manage service risks and implement appropriate controls, improvements and corrective actions.
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