UAEN Customer Support Centre Agent | Retail | IKEA Fujairah

178970

Overview Of The Role

What You Will Do

• Accurately raise cases in CRM for follow-up and data recording.
• Resolve all customer emails and social media complaints within 24 hours.
• Achieve first call resolution by finding solutions for customers.
• Monitor transport management system and inform customers of delays.
• Communicate positively and empathetically to enhance customer experience.
• Arrange schedules and workloads to ensure service levels and customer experience are maintained.
• Ensure correct coverage at all times for improved service delivery.
• Follow health and safety guidelines and SOPs to maintain a safe working environment.
• Report risks, hazards, or unusual activity to management promptly.
• Adhere to department guidelines to ensure customer support center operates efficiently.
• Follow department business plans and action plans as agreed by the management team.

Required Skills To Be Successful

• Effective communication skills.
• Strong analytical and thinking skills.
• Proficiency in problem solving.
• Excellent interpersonal skills and time management.

What Qualifies You For The Role

• High School diploma required.
• Fluency in Arabic and English.
• Experience in call centers, preferably with Genesys/CRM systems.
• Retail background advantageous.
• Proficient in Excel and computer literacy.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
• why
• this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.