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UAE Nationals- Senior Personal Banking Advisor (RBG)- DBC -RAK Call Center. Client Experience and Conduct Group

Mashreq Corporate & Investment Banking Group
Abu Dhabi, UAE
fulltime
Entry
Today
Strategic PlanningMarket AnalysisFinancial ModelingBusiness DevelopmentStakeholder ManagementConsulting
Free

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Strategic PlanningMarket AnalysisFinancial Modeling
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Job Purpose

  • To delight internal and external customers over the telephone.
  • Key result Areas
  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.

Knowledge, Skills And Experience

  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 - 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.
  • Interact with customers over the phone to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the telephone on the spot.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.
  • University Graduate (preferably with some finance / banking or maths component).
  • Bilingual.
  • 1 - 3 years experience
  • Very customer focused
  • Computer literate
  • Excellent communication skills
  • Strong listening skills.

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