TS Controller (Messaging and Collaboration)

General Information

Qatar-Doha

About Your Job

Responsibilities

• Implementation and administration of unified collaboration platforms such as Microsoft 365 stack in native and hybrid environment along with Google Workspace Suite.
• 24x7 based L2/L3 Technical & functional support to unified collaboration technology and its related systems, including incident handling, request management, customer queries and problem management.
• Maintain a highly secure system through proper system configuration and monitoring.
• Ensuring the operational health of the Microsoft 365 Hybrid environment along with Google Workspace and including security, availability, maintenance, performance, interoperability and reliability
• Automation of various tasks for the better management and availability of the systems
• Ensure to maintain data protection, Disaster Recovery procedures, and its up-to-date documentation.
• Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
• Life Cycle management of the system, including timely hardware and software upgrade and replacement.
• Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.
• Maintaining technical documentation for Unified Communication Systems including SOP, Administration and configuration documents.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Knowledge And Skills

• Bachelor's Degree or High School or Diploma in Computer Sciences or equivalent qualification
• 10 years of total IT experience with 5 years of hands-on experience with Microsoft Exchange, Microsoft Teams and SharePoint and Power Platform in native and hybrid environment.
• We are looking for a mature and self-motivated professional with good communication skills, problem-solving skills and ready to work 24x7 in a fast-paced dynamic environment
• Strong knowledge and hands-on work experience in Exchange, Microsoft Teams, SharePoint Online, OneDrive, Power Platform and Microsoft 365 stack in native and hybrid environment.
• Should have experience in administrating Exchange, SharePoint Online, Microsoft Teams, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
• Strong knowledge and hands-on work experience in Google Workspace Suite environment such as Gmail, Google Meet, Google Drive along with Microsoft 365 Hybrid environment.
• Strong knowledge and experience in Active Directory, Google Identity, Azure Active Directory, PowerShell and MS Graph API
• Strong understanding of Microsoft Core Infrastructure like Microsoft Active Directory 2016/2019, Azure Active Directory, Active Directory Federation Systems (ADFS) and Group Policy, Microsoft 365 Groups, Google Identity, Google Cloud Directory Sync, Certificates Management and network concepts including TCP/IP sub netting, voice policies, routing, SMTP, DNS, DHCP, load balancers, etc.
• Ability to create complex PowerShell scripts to automate email operations and management.
• Knowledge on configuration and implementation of monitoring solutions like Microsoft SCOM.
• Strong experience in OS and Virtualization technologies is desirable.
• Strong knowledge on ITIL processes like Incident, Problem, Change, Service Continuity Management and documentation
• Strong analytical and creative problem-solving skills.
• Strong troubleshooting skills
• Knowledge of IT documentation

About Qatar Airways Group

How To Apply