TS Controller

General Information

Qatar-Doha

Description

Key Responsibilities Include

• Deliver comprehensive IT support for all infrastructure and services, including end user devices, networks (LAN/WAN), security and access systems, and business applications, covering installation, maintenance, troubleshooting and resolution.
• Oversee and resolve issues for technologies such as SITA managed Zscaler proxy and SDWAN solution across global offices, working closely with SITA and internal network teams to ensure reliable connectivity and security.
• Manage IT infrastructure at contact centres and CDC offices, including servers, networks, printers, guest WiFi, and related systems.
• Provide effective Level 2 and Level 3 support for all IT incidents and service requests, ensuring timely resolution within agreed SLAs.
• Conduct regular technology refreshes and compliance checks, using software tools to monitor endpoint devices and ensure adherence to company standards.
• Liaise with third-party providers and vendors for stable and secure IT service delivery, and ensure data security during asset disposal, including providing evidence of data sanitisation.
• Act as the main escalation point for IT issues, coordinate cross-team and vendor support, drive continuous improvement initiatives, and maintain up-to-date documentation and knowledge bases.
• Administer and support Microsoft SCCM for software deployment, patch management, and remote troubleshooting of end user devices across all supported locations and oversee the Operating System versioning with the available end user devices.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualification

Key Requirements

• Bachelor’s Degree or Diploma in Computer Science or an equivalent field, with certifications in Microsoft technologies
• 7–8 years of hands-on experience in IT Service and Support, specifically within the End User Computing domain
• Expert-level knowledge of Microsoft Windows 11 OS and Microsoft 365
• Strong operational experience with SCCM, Citrix/VMWare, and Microsoft Active Directory
• Working knowledge of ITIL processes, including Incident, Change, and Problem Management
• Self-motivated professional with the ability to work independently with minimal supervision
• Strong communication skills, able to engage effectively with both technical and non-technical stakeholders, including senior management
• High attention to detail and a strong customer-focused mindset with a passion for delivering excellent service
• Proactive in staying updated with the latest technologies and trends in the End User Computing domain
• Willingness and flexibility to work assigned office hours and provide support during off-hours, weekends, or holidays based on operational or business needs

About Qatar Airways Group

How to Apply