Treatment Plan Coordinator

Location

• Remote
• NOTE: Candidates must reside in one of the following states to be considered for this position: Florida, Georgia, Michigan, Tennessee, Texas

POSITION SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

• Be present via Teams during discussions with patients after they have seen the provider to help the patient understand the PRM Protocol and their financial responsibility based on their insurance
• When necessary, be present via Teams to go over cost with patients again for a second round of treatment
• Ensure patients understand the PRM Protocol and the financial cost to them
• Help patients understand why treatment is needed and offer options to help them afford it
• Present case fees and financial options to patients to facilitate the decision to move forward
• Present or co-present the treatment plan and consent
• Educate patients, as necessary, regarding their insurance benefits
• Determine medical benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Ensure patients are fully informed of their financial obligations
• Ask satisfied patients for a referral or online testimonial
• Proactively communicate with the team on whether the patient has decided to move forward with treatment and the financial decision made
• Track patients who have been spoken to and the outcome of that discussion for administration
• Additional duties as assigned

Pay Range

• $25 $29/hr

Benefits Offering

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• See PRM full benefits guide with job offer package
• Requirements

REQUIRED QUALIFICATIONS

• One to two years of relevant experience
• Healthcare insurance benefits experience required

PREFERRED QUALIFICATIONS

• Experience with sales, out of network health care services
• Excellent customer service skills

KNOWLEDGE, SKILLS & ABILITIES

• In-depth knowledge of the PRM Protocol, explained in simple language
• Superb communication skills
• Familiarity with computer systems
• Customer service skills
• Self-directed
• Excellent telephone skills
• Influencing and negotiation skills
• Organizational skills
• Familiarity with out-of-network (OON) and self-pay benefits
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Ability to work independently

PHYSICAL DEMANDS & WORK ENVIRONMENT