Patient Advocate

Call Center Patient Advocate (Patient Intake & Admissions)

Location

• Remote
• Looking for Candidates with a home office based on West Michigan (Grand Rapids or Lakeshore) area.
• Status: Full-Time

Role Overview

Key Responsibilities

• Patient Advocacy & Experience
• Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
• Actively listen to patient concerns and provide clear, supportive guidance.
• Ensure every patient interaction reflects PRM’s standards of excellence and care.
• Admissions & Conversion
• Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
• Qualify patients based on clinical appropriateness and readiness for consultation.
• Address hesitations and objections using a patient-centered, educational approach.
• Documentation & Systems
• Accurately document and navigate all patient interactions in CRM/EHR systems.
• Track lead status, outcomes, and follow-up activity.
• Always Maintain compliance with HIPAA and PRM policies.
• Required Qualifications
• 2+ years of experience in healthcare contact center, patient intake, admissions, or patient-facing customer service.
• Strong verbal communication and active listening skills.
• Ability to guide conversations toward next steps while maintaining a patient-first mindset.
• Proficiency with CRM, EHR, and softphone systems.
• High attention to detail and strong organizational skills.
• Self-motivated, ability to work remotely.
• Preferred Qualifications
• Experience in specialty healthcare, medical intake, or patient coordination.
• Background in women’s health, pain management, or specialty clinics.
• Familiarity with medical terminology.
• Experience in goal-oriented or performance-driven environments.
• Key Competencies
• Empathy and professionalism
• Patient-centered communication
• Confidence guiding decision-making
• Persistence and follow-through
• Accountability and teamwork