Treasury Services Coordinator

POSITION SUMMARY

RESPONSIBILITIES

• Responsible for opening new and maintaining existing Business deposit accounts, including document collection, due diligence and risk review.
• Works closely with Business and Government Banking Relationship Managers to support business deposit client onboarding, including digital banking and cash management services.
• Delivers business deposit client support via phone, email and video banking channels.
• Manage and distribute ongoing report packages for Business Banking team, including development of customized on-demand reports for managing Business deposit portfolio.
• Effectively manage ACH, RDC, and Wire limits – initially establishing limits, and facilitating annual renewals and maintenance.
• Maintain awareness of and adherence to Bank compliance requirements and risk management concepts, expectations, policies, and procedures.
• Regularly collect and upload relevant KYC financial information throughout Business deposit client’s relationship to ensure information is current.
• Maintain effective relationship with core provider support team (Jack Henry) to manage ad hoc service requests.
• Participates, encourages, and promotes CX process improvements and efficiency changes.
• Participates in Bank Projects, actively engaging as a Business Banking subject matter expert.
• Maintains a current knowledge and understanding of ACH/NACHA rules.
• Assists and coordinates with content for compilation of business deposit RFPs, presentations and proposals.
• Supports business banking sales efforts with demonstrations and participates in related calls, events and activities.
• Identify cross-sale opportunities for existing customers to deepen relationships.
• Works effectively with Customer Success Center in support of ongoing business banking support and training needs.
• Successfully pass technical and regulatory examinations by the Company.
• Ensure compliance with State, Federal, and Bank Policy.
• KNOWLEDGE, SKILLS AND ABILITIES:
• Strong organizational skills.
• Proficient in all aspects of cash management products and systems.
• Excellent written and verbal communication skills
• Ability to detect and resolve problems.
• Make decisions which are appropriate and consistent with the situation.
• Self-motivated, able to work independently.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Word and Excel
• High degree of confidentiality required.
• Ability to meet deadlines.
• Ability to follow directions.
• Working knowledge of Bank’s applications supporting customer information preferred.
• Associate degree or 3 years’ experience in a business banking environment.

PHYSICAL DEMANDS AND CONDITIONS