Sr Loan Servicing Associate-Payment Processing

POSITION SUMMARY

RESPONSIBILITIES

• Manage the Loan Department's Incoming Wire mailbox, ensuring prompt and efficient handling of wire requests while maintaining adherence to established protocols.
• Process all loan payments, including checks and wires, collaborating with the Asset Management team to ensure proper application of payments.
• Handle financial transactions for payoffs and ensuring proper approvals.
• Manage return loan items, such as ACH and check returns, ensuring timely and accurate reversals.
• Facilitate monthly waterfall payments according to established procedures.
• Review documentation and process disbursement requests for approved commercial loans.
• Serve as backup for monthly 1502 Colson Report and payment of guaranteed fees to the SBA.
• Act as backup for Investor reporting and remitting for various commercial loan investors, including SBA, USDA, and other agencies.
• Assist with inquiries and transcript requests to both FTA and SBA.
• Review consumer exceptions, such as short payoffs or loans with zero principal balance and send necessary letters.
• Assess invoice fees, such as appraisal and legal fees, per loan officer instructions.
• Provide backup support in critical editing of originated and/or purchased loans as required.
• Acquire proficiency in other functions within the Loan Servicing department to offer additional assistance as needed.
• Maintain courteous and professional interactions with all staff members.
• Perform any other duties within the same physical and mental scope as required.
• Successfully pass technical and regulatory examinations required by the Company.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to maintain confidentiality.
• Knowledge of SBA Servicing Requirements.
• Excellent organizational skills and the ability to effectively communicate with all levels of employees.
• Ability to calculate figures and amounts such as interest, percentages, ratios, and proportions.
• Ability to deal with multiple tasks by organizing and setting priorities.
• High School diploma.
• 5 years of banking experience preferred.

PHYSICAL DEMANDS AND CONDITIONS