Travel Operations Manager
Skills
About This Role
Overview
- Head of Travel Operations (Hands-On) \| High-Growth Travel Tech \| Dubai / MENA
- Build, run, and scale the operational engine behind a rapidly growing travel platform across the Middle East.
- The Reality of the Role (Read This First)
- This is
- not a traditional Head of Operations role
- .
- You won’t inherit a fully built team or layered structure.
- You’ll be stepping into a
- lean, fast-scaling environment
- where:
- The team is still
- junior and evolving
- Processes are
- still being built
- Problems need to be
- solved in real time, hands-on
- We are specifically looking for someone who:
- Still
- uses systems themselves (daily)
- Is comfortable
- handling escalations directly
- Gets energy from
- figuring things out, not delegating them
- If your recent experience has been primarily managing managers or operating at a purely strategic level, this role is
- not the right fit
- .
What You’ll Actually Be Doing
- This role is about
- execution first, leadership second
- .
- **Run Day-to-Day Operations:**
- Stay close to the work — managing bookings, resolving issues, and supporting the team directly when needed
- **Handle Complex Travel Issues:**
- Personally step into escalations (flight changes, refunds, disruptions) using tools like Amadeus
- **Work Inside the Systems:**
- Actively use platforms such as Irix and Freshdesk — not just oversee them
- **Build Processes from Scratch:**
- Identify what’s broken and implement practical solutions quickly (not theoretical frameworks)
- **Support & Uplift a Junior Team:**
- Provide hands-on guidance, coaching by doing, and stepping in when needed
- **Own Supplier & Booking Flows:**
- Stay close to airline, hotel, and OTA workflows — including pricing, availability, and booking integrity
- **Fix Problems in Real Time:**
- Whether it’s a system issue, supplier failure, or operational bottleneck — you take ownership and resolve it
Non-Negotiables
- **Arabic + English fluency**
- — essential for operating across the region
- **Deep hands-on experience with Amadeus**
- (recent, not historic)
- **Experience with Irix and/or similar mid-office travel systems**
- **Strong working knowledge of Freshdesk or equivalent support tools**
- **Background in an OTA, travel agency, or airline environment**
- Proven track record of
- personally executing operational work
- , not just managing teams
- Critical Profile Traits (This Matters More Than Title)
- We are prioritising
- operating style over seniority
- .
- The right person will:
- Still be
- hands-on in their current role
- Have
- built or fixed operations themselves
- Be comfortable with
- ambiguity and lack of structure
- Prefer
- doing over delegating
- Have worked in
- fast-moving or scaling environments
You May Not Be a Fit If…
- You primarily
- manage through layers of team leads or managers
- You haven’t used tools like Amadeus or booking systems
- yourself in recent years
- You prefer
- strategy, transformation, or oversight
- over execution
- You rely on established structure rather than
- creating it yourself
Context & Environment
- High-growth travel platform operating across MENA / GCC
- Backed by a wider digital ecosystem
- Rapid expansion across markets and services
- Lean, execution-focused culture
- This is a role where:
- Things won’t always be defined
- You will need to
- step in and solve problems directly
- Your impact will be immediate and visible
Logistics
- Location: Dubai (hybrid) or remote within region
- Travel: Monthly travel to Iraq required (subject to safety conditions)
Why This Role Is Different
- This is an opportunity to:
- **Build operations, not inherit them**
- Work at the core of a
- scaling travel business
- Have real ownership over
- how things run day-to-day
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