Training Manager - Premium Audit
About the Role
Company Overview and Culture EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Experience in training, learning and development, operations, insurance, premium audit, or a related field.
- Prior experience leading training programs, trainers, or operational teams.
- Strong facilitation, coaching, and presentation skills.
- Strong organizational and project-management skills with the ability to manage multiple training priorities.
- Ability to translate operational processes and requirements into clear, practical learning content.
- Strong written and verbal communication skills.
- Ability to build effective partnerships across Training and Operations.
- Comfortable working in a changing environment where client requirements, technology, and operational processes continue to evolve.
- Territory: Remote USA
- #RSREXL
- EEO/Minorities/Females/Vets/Disabilities
- To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
- Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
- Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
- EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Responsibilities
- Training Operations
- Lead the day-to-day delivery and administration of Premium Audit training programs.
- Oversee new-hire training and ensure employees are prepared to transition successfully into operations.
- Coordinate operational training required to support new-client implementations.
- Manage refresher and remedial training based on identified operational needs.
- Develop and maintain training schedules, resources, and delivery plans.
- Ensure training remains consistent as business volume and client requirements expand
- Curriculum & Training Materials
- Maintain and administer training curricula, materials, job aids, and supporting documentation.
- Coordinate updates to training when operational procedures or requirements change.
- Promote consistency in training content and delivery across the Premium Audit organization.
- Partner with operational subject matter experts to keep training aligned with current business practices.
- These responsibilities directly support the operational training ownership contemplated in the business case, including curriculum administration, training-material maintenance, and operational procedure training.
- Trainer Leadership & Development
- Provide day-to-day leadership, coaching, and support to trainers.
- Establish expectations for effective and consistent training delivery.
- Support the continued development of trainer knowledge and facilitation capabilities.
- Identify opportunities to strengthen training delivery and learner effectiveness.
- Trainer coaching, support, and development are specifically identified as responsibilities of the Training Manager
- Training Effectiveness & Reporting
- Monitor training completion and effectiveness.
- Maintain training metrics and reporting to provide visibility into training activity and readiness.
- Identify trends, skill gaps, and opportunities for additional training or reinforcement.
- Use feedback and results to continuously improve training programs.
- The proposed role specifically owns training metrics and reporting as well as monitoring training completion and effectiveness.
- Partnership with Operations
- Partner closely with Premium Audit Operations leaders to understand training needs and priorities.
- Coordinate training in support of client onboarding, operational changes, and employee development.
- Ensure training programs support employee readiness and consistent operational execution.
- Serve as a primary point of coordination between Training and Operations for day-to-day training needs.
- Key Areas of Accountability
- The Training Manager will be accountable for:
- Effective execution of day-to-day Premium Audit training operations.
- New-hire training readiness.
- Training required for new-client onboarding.
- Trainer coaching and development.
- Refresher and remedial training.
- Curriculum administration and maintenance.
- Operational procedure training.
- Training scheduling and resource coordination.
- Training metrics, reporting, completion, and effectiveness.
- Strong partnership with Operations leadership.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EXL
Data Scientist- GenAI Engineer
Noida, IND
We are seeking an experienced Data Scientist with deep expertise in Generative AI and Python to design, develop, and deploy advanced AI models that drive innovation and deliver impactful solutions. This role involves wor
Senior Executive - Claims Audit
Chennai, IND
Senior Executive- Claims Analyst is responsible for reviewing and analyzing medical records and claims to ensure accuracy, completeness, and compliance with regulatory standards. This role involves summarizing medical do
Associate - Business Analyst
Noida, IND
Identify F&A automation opportunities in client environment and able to perform end to end automation operations Core Alteryx + Power BI and Tableau developer with at least 4 years of experience in creating dynamic wor
Executive
Pune, IND
This role is primarily responsible for dealing with customer calls as per the SLAs outlined by the client
Senior Executive
Bengaluru, IND
Generate and process customer invoices in accordance with contractual terms and billing schedules. Review billing inputs for completeness, accuracy, and compliance with client requirements. Submit invoices through custom
Alteryx Developer
Noida, IND
Role • Band B1/B2 level resources for EXL Digital Analytics team to be based out of Noida (SEZ), Gurgaon, Bangalore, Pune • Supports Analytics solutions team in ramping up F&A analytics and reporting practice • Front-end
Data Scientist- GenAI Engineer
Noida, IND
Senior Executive - Claims Audit
Chennai, IND
Associate - Business Analyst
Noida, IND
Executive
Pune, IND
Senior Executive
Bengaluru, IND
Senior Executive
Bengaluru, IND
Senior Associate
Bengaluru, IND
Alteryx Developer
Noida, IND