Executive
About the Role
This role is primarily responsible for dealing with customer calls as per the SLAs outlined by the client
Full Job Posting
Qualifications
- Graduate - Freshers Undergraduate - 1 Year of work experience preferably in Contact Center industry
- Graduate - Freshers
- Undergraduate - 1 Year of work experience preferably in Contact Center industry
Responsibilities
- Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
- Ability to negotiate with service providers on ETAs / rates /
- Ability to understand and comprehend the caller
- Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
- Adjust tone, pace and language to better support and understand the customer
- Communicate with next level of support in a constructive manner to achieve great outcomes
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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