Training Manager
About the Role
EXL is looking for a Training Manager to join our Healthcare Payment Integrity Services team!
Full Job Posting
Qualifications
- Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
- 5+ years in training or learning & development within healthcare (nursing and/or medical coding)
- Proven experience leading and developing trainers, including nurses and certified coders
- Certification in training or learning & development strongly preferred
- Background in nursing, medical coding, or healthcare operations strongly preferred
Desirable Skills:
- Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
- Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
- Ability to assess skill gaps and implement focused development plans for trainers and learners
- Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
- Data-driven approach to evaluate training effectiveness and continuously improve results
- Excellent communication and stakeholder management skills across operations, quality, and leadership
- Ability to translate complex clinical and coding concepts into clear, practical training
- Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required
- Certification in training or learning & development strongly preferred
- Background in nursing, medical coding, or healthcare operations strongly preferred
What We Offer:
- ✨ A fast-paced, innovative environment with a team of industry-leading experts
- ✨ Hands-on experience with top-tier clients in the healthcare industry
- ✨ A strong culture of collaboration, support, and inclusivity
- ✨ Competitive benefits package, including healthcare, vision, dental, and 401(k) options
- The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
Responsibilities
- Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement
- Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success
- Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines
- Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building
- Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
- Conduct training needs assessments and identify capability gaps across teams
- Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments
- Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
- Maintain visibility into training records, reporting, trainee progression, and readiness metrics
- Organize and facilitate training sessions, workshops, webinars, and development activities as needed
- Manage team resources effectively and remove barriers impacting trainer success
- Stay current on industry trends, best practices, and evolving learning methodologies
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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