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Training Manager

exl Service.com (India) Private Limited
Remote, USA
Full-time
Manager · 5+ years experience
Remote
Discovered 2 days ago

Full Job Posting

Qualifications

  • Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
  • 5+ years in training or learning & development within healthcare (nursing and/or medical coding)
  • Proven experience leading and developing trainers, including nurses and certified coders
  • Certification in training or learning & development strongly preferred
  • Background in nursing, medical coding, or healthcare operations strongly preferred

Desirable Skills:

  • Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching
  • Demonstrated success improving training outcomes, performance, and quality through targeted development strategies
  • Ability to assess skill gaps and implement focused development plans for trainers and learners
  • Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams
  • Data-driven approach to evaluate training effectiveness and continuously improve results
  • Excellent communication and stakeholder management skills across operations, quality, and leadership
  • Ability to translate complex clinical and coding concepts into clear, practical training
  • Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required
  • Certification in training or learning & development strongly preferred
  • Background in nursing, medical coding, or healthcare operations strongly preferred

What We Offer:

  • ✨ A fast-paced, innovative environment with a team of industry-leading experts
  • ✨ Hands-on experience with top-tier clients in the healthcare industry
  • ✨ A strong culture of collaboration, support, and inclusivity
  • ✨ Competitive benefits package, including healthcare, vision, dental, and 401(k) options
  • The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

Responsibilities

  • Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement
  • Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success
  • Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines
  • Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building
  • Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
  • Conduct training needs assessments and identify capability gaps across teams
  • Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments
  • Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
  • Maintain visibility into training records, reporting, trainee progression, and readiness metrics
  • Organize and facilitate training sessions, workshops, webinars, and development activities as needed
  • Manage team resources effectively and remove barriers impacting trainer success
  • Stay current on industry trends, best practices, and evolving learning methodologies

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