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Senior Executive - WFM Scheduler

exl Service.com (India) Private Limited
Kochi, IND
Full-time
Senior
Discovered 2 days ago

Full Job Posting

Qualifications

  • Graduate or undergrad. Minimun of 2 yrs in WFM

Responsibilities

  • Support effective workforce planning by aligning staffing levels with anticipated business demand.
  • Analyze workload trends and prepare accurate forecasts to support short- and long-term resource planning.
  • Develop and optimize employee schedules to maintain appropriate coverage while improving operational efficiency.
  • Perform scenario planning and staffing analysis to identify gaps, risks, and potential solutions.
  • Maintain workforce data and ensure accurate employee information within Verint WFO and other WFM platforms.
  • Prepare and analyze WFM reports and datasets using Microsoft Excel, highlighting information required for operational decisions.
  • Partner with Operations and key stakeholders on staffing, scheduling, and workforce requirements, while providing support to the WFM Manager when needed.

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