Training & Content Design Specialist

Key Responsibilities

• Design and develop learning content (e-learning, videos, job aids, exercises, FAQs, quick guides) for S/4HANA and other IT solutions, following instructional design best practices
• Translate business and process requirements into learning objectives and structured training concepts in collaboration with the Training Lead, IT, and business stakeholders
• Create and maintain learning content and training materials such as end user learning courses, e‐learning modules, videos, interactive exercises, facilitator guides and presentations
• Design end-to-end learning journeys (classroom, virtual, e‐learning, blended) mainly for SAP S/4HANA and other IT applications aligned with business priorities and competency frameworks
• Collaborate with subject matter experts and Training Key Users to capture knowledge, validate content, and ensure practical relevance for end users
• Create interactive elements and assessments (quizzes, simulations, scenarios) to reinforce learning and measure knowledge transfer
• Contribute to community and digital engagement activities (learning communities, forums, best-practice exchanges) and continuously explore new formats (microlearning, video, podcasts, interactive PDFs) to innovate the learning offer
• Use data and feedback from learners, stakeholders, and LMS reports to keep content up to date and improve quality, user experience, and training effectiveness
• Manage the end‐to‐end content development process: planning, timelines, review cycles, approvals, and facilitate content review sessions
• Enable and support others in creating and adapting training content (e.g., local trainers, key users, SMEs)
• Ensure all content is well structured, visually appealing, and aligned with corporate standards, branding, and communication guidelines
• 2–4 years of experience in content creation or training development, ideally in IT or digital transformation environments
• Proven experience in adult learning and didactics, with the ability to explain complex IT topics in a simple and engaging way
• Proficiency in e-learning authoring tools (e.g., Articulate, Captivate, or similar), Learning Management Systems (LMS) – any SAP experience especially with S/4HANA is a plus
• Experience in instructional design, developing blended learning formats and digital training assets (e-learning, video, microlearning, virtual classrooms)
• Strong collaboration skills with the ability to work effectively within cross-functional, global teams
• High attention to detail, strong organization skills, and a structured, solution-oriented working style with the ability to manage multiple projects, prioritize, and deliver on time
• Analytical mindset with the ability to interpret training data and user feedback to refine content
• Excellent written and verbal communication and storytelling skills; ability to turn complex topics into simple, structured learning content.
• MS Office knowledge in Powerpoint, Excel, Word, Outlook, Forms, etc.
• Fluent in English; German language skills are a plus
• Openness to feedback and continuous improvement mindset
• Your ZEISS Recruiting Team: