IT Analyst
Role Overview
We are seeking a skilled IT Infrastructure Support Engineer with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems.
The ideal candidate will handle first-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.
Key Skills for This Role
Full Job Posting
Key Responsibilities:
- Incident and Request Management: ITSM
- Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.
- Escalate unresolved issues to appropriate teams when necessary.
- Networking Support:
- Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).
- Diagnose connectivity issues and escalate more complex network problems.
- System and Server Support:
- Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows-based systems.
- Support virtualization tasks, including server reboots and verifying VM health.
- Hardware and Software Support:
- Provide first-level support for desktops, laptops, printers, and other peripherals.
- Assist with software installation, updates, and licensing tasks.
- Monitoring and Maintenance:
- Monitor IT infrastructure components for performance and availability issues.
- Report and log identified issues to ensure proactive resolution.
- End-User Support:
- Provide on-site and remote technical support to end users for hardware and software issues.
- Educate users on basic troubleshooting techniques and IT best practices.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of:
- Passive and active networking concepts (LAN/WAN, switches, routers).
- ESXi server environments and virtualization basics.
- Windows operating systems and troubleshooting techniques.
- Skills and Competencies:
- Strong communication skills with the ability to assist users of varying technical proficiency.
- Problem-solving mindset with a keen eye for detail.
- Basic familiarity with ITSM tools ( ServiceNow).
- Ability to work effectively in a team-oriented environment.
- 2-3 years of experience in IT infrastructure support or related areas.
- Job Type: Full-Time
- Flexibility to work in shifts or on-call support, if required.
- Eagerness to learn and grow in a dynamic IT environment.
- Saptarshi Chowdhury
Additional Requirements:
- Your ZEISS Recruiting Team:
About ZEISS Group
International technology enterprise in optics and optoelectronics.
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