Training and Documentation Specialist - Individual Insurance

Responsible for the development and delivery of comprehensive and meaningful product, process, and technology training for the Individual Insurance line of business

Develop training material and execute as required

Perform analysis, develop, and maintain new/existing procedural documentation servicing the Individual Insurance line of business

Responsible for continuing education and development through the identification of skill gaps, the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies

Sound knowledge and understanding of training concepts and methodologies related to adult education

Exceptional interpersonal, oral/written communication and presentation skills

Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based/virtual training, classroom training, job aids, multimedia visual aids and reference materials)

Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast-paced environment

Proven experience of having worked successfully in a team

A positive can-do attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity

Ability to perform in a constantly changing environment

Comfortable with hardware tools (scanner/data projector etc.)

Proficient in Microsoft Office applications

University degree or equivalent combination of education and work experience

FLMI and/or a certificate in adult education/learning would be an asset

Prior industry experience would be an asset

Prior experience working within a call center environment would be an asset

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities

Total Rewards: Allowance provided in place of vacation pay and benefits

Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected] . We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Head of Client Care Centre Training, Knowledge, and Development Department: Client Care Centre Term: Temporary Full-Time , Six (6) Month Contract

This position is open and we are excited to find the right person to join our team. As part of the recruitment process, you will need to go through background screening, as per our company policy. #LI-Hybrid