Client Relationship Specialist - West

3-5 years of Group benefits knowledge and experience; including solid knowledge of group products, risk assessment and pricing methodologies.

Superior analytical, organizational, time-management, problem solving accuracy and decision-making skills.

Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.

Exceptional presentation and training skills.

Comprehensive understanding of group insurance and the ability to understand Equitable processes. The Client Relationship Specialist needs to understand Equitable products and contracts along with the appropriate provincial health plans, and relevant federal / provincial legislation. The CRS needs to understand risk and needs a working knowledge of every group department and their impact on clients.

Able to prioritize work in a fast-paced environment with tight deadlines and changing priorities.

Requires flexibility to travel with a reliable vehicle.

Solid understanding of Word, Excel, PowerPoint, Outlook, and an ability to learn and apply new system applications.

Certified Employee Benefit Specialist (GBA) designation an asset

As part of the recruitment process candidates may be required to complete a job-related assessment

Career Growth: Regular learning sessions and development opportunities

Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching

Time Away: Competitive vacation plus one paid volunteer day each year

Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected] . We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

​​ Reports To: Manager, Client Experience Department : Group Term: Permanent Full-Time Location: Vancouver

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