Traffic Manager

Overview

Pre-Briefing Phase

• Operates as a functional channel between Creative and Account management by working in advance of assignments to assess implications and anticipate workload needs
• Attends status meetings and collaborates with Creative Resources Team and Account Management throughout creative development and stays informed of timing, scope, and priority changes
• Takes ownership of the Capacity Plan. Ensure that the capacity plan is updated regularly

Briefing Phase

• Receives and reviews new assignment briefs to ensure assignment syncs with forecasting and to understand actual creative needs (scope of assignment, timing, and priority)
• Evaluates the available creative resources (aptitude, workstyle, Skill, and workload) against creative needs.
• Working to prepare staffing solutions based on matching the right teams (and number of teams) with the right projects
• Presents staffing solutions to assign appropriate creative team and works with the CCO & CD to organize and inform the team
• Organizes creative briefing and pit stops with time, location, team members and attends briefing
• Partners with the Creative Project Lead to manage project needs from briefing through client buy-off
• Anticipates and mediates workflow problems as identified by stakeholders
• Quickly sorts information to identify opportunities, alternative approaches, or next steps
• Coordinates Creative review committee with all stakeholders in Creative, Communications, Strategy, Production, and Digital Exchange
• Post Briefing phase:
• Tracks individuals’ creative contributions to agency.
• Manage all resources and ensure all projects / account are staffed accordingly
• Ensure department leads sees all briefs before dispatching the work to the team
• Review timelines for campaigns and business requests with Account & Project Management ensuring the project team is given the right time and budget to deliver briefed work
• Manage the team's time and make recommendations to prioritize their workload to ensure timely work delivery
• Work closely with the team leads in prioritizing / re-allocating workloads
• Flag resourcing bottlenecks / conflicts and make recommendations to the senior leadership team
• Take ownership of the resource management tools to ensure resource crunches are identified and addressed.

Business Acumen & Operational Efficiency

• Serve as Casting Manager who understands the ins and outs of employees’ skill sets, strengths, and weaknesses to appropriately map talent to the business
• Ensure client teams have the right talent both onshore and offshore by partnering with leadership to understand what the work/client needs
• Anticipate trends within the group and create innovative solutions·
• Assesses skill sets and specialities, assigning the best possible resources for every project
• Continually monitors the group for efficiencies and overloaded reports concerns and opportunities to the head of creative services
• Seeks advice on developmental needs and opportunities within the creative department and creates plans to address those needs and opportunities
• Works to share the appropriate level of communication with creative teams, understanding what might be best suited to share in the hallway, via email, or scheduled meetings
• Maintains open-mindedness to ideas and welcome feedback on how to change or improve process
• Manage the day to day running of the workload allocations
• Effectively manages and motivates creative teams so they remain focused and meet deliverables
• Work closely with the Groupe assigned team to manage all freelance / recruitment requests
• Be a north star for processes and make sure everyone adheres to it
• Regularly watch timesheets and vacation for the full team and prepare reports
• Monitors the repository and remains gatekeeper for asset management
• Follows and leads the Groupe GDPR policy and guides others follow
• Support company culture; actively seek new, smarter ways of doing things

Innovative & Analytical Mindset

• Possesses good verbal and written communications skills to enhance negotiation and liaison with key stakeholders
• Able to empathize with people and business needs, and balance these against considerations of time and cost
• Tracks creative contributions and helps people do their best
• Projects optimism in the face of challenges
• Confidently brings escalated situations to resolution
• Gains support and ownership of all key stakeholders to deploy resources efficiently and effectively
• Problem solver and solution oriented
• To be able to keep calm in extreme work pressure and yet deliver

People & Leadership

• Seeks others' feedback to develop self-awareness, strengths and address development area.
• Is able to proactively raise issues to improve effective team working and collaboration.
• Is able to communicate confidently in a clear, concise and articulate manner.
• Collaborates with stakeholders and embraces an inclusive based environment.
• Is able to make valuable contributions to discussions and brainstorming sessions, providing insight and point of view.
• Able to build relationships quickly with others and engages personally with peers and clients.
• Treats others with respect, listens to other perspectives, especially when they are different from own.
• Able to tackle problems in a timely manner and develop contingency plans that focus on problem resolution.
• Drives a culture of trust with Peers, clients and all other stakeholders.

Self

• Is able to take ownership for actions and deals with consequences in a mature manner.
• Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
• Displays openness to the ideas of others and leverages them when beneficial for the business.
• Showcases curiosity and open mindset towards new ways of doing things.
• Is able to set high impact objectives and goes above and beyond to exceed performance.
• Demonstrates the Growth Mindset and is able to take ownership of personal development and growth.
• Capable of constructively challenging the status-quo and takes risks to challenge internal and external perspectives.
• Approaches situations and individuals with honesty, integrity and humbleness.
• Displays resilience and maintains drives and a positive outlook when faced with challenges.

Education And Experience Required

• At least 5 years of experience in a relevant or an operations related job role
• Demonstrates an understanding of strategy, creative, data & analytics, digital & film production processes and terminology
• Extremely organized and a good negotiation skills
• Able to take calculative risk
• Stands up for own viewpoints, actions, or decisions, even in the face of strong disagreement and skillfully overcomes objections
• An operations background with ‘can do’ positive attitude
• Possesses good verbal and written communications skills to enhance negotiation and liaison with key stakeholders
• Capable of resolving seemingly intractable problems in a manner that maintains relationships with all stakeholders