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Trade Specialist

Fluke - Level 3
Remote, USA
Full-time
Mid · 5+ years experience
Remote
Discovered 3 days ago
Communication

Full Job Posting

Key Responsibilities:

  • Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs
  • Focus on labor hours, parts, material mark-up, etc. so our goal of most transparent pricing for our clients is fulfilled
  • Strong attention to detail in comparing the problem description vs. providers' diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
  • Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately
  • Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects
  • Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals
  • Update and document work order information in a timely fashion throughout the work order’s lifecycle
  • Collaborate with internal teams during client meetings and presentations
  • Learn and apply the standard operating procedures as well as identifying ways to improve them
  • Present the value of the trade specialist team to clients during regular business reviews
  • Attend client or provider meetings as needed for trade expertise
  • Required Skills & Experience
  • 5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
  • Critical: Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
  • Excellent communication skills, both verbal and written
  • Proven data analysis and presentation abilities for various audiences, including executive level
  • Solid prioritization with multitasking capabilities
  • Experience or readiness to create and deliver presentations alongside Facility Coordinators
  • Background in Customer Service
  • Strong attention to detail
  • Innovative and resourceful mindset, especially in uncertain scenarios
  • Proficient in Microsoft Office Suite and SaaS platforms
  • Preferred Skills & Experience
  • Experience and/or familiarity with ServiceChannel
  • Facility Management Services or IFM
  • Trade Certifications a plus
  • Why Work for Us?
  • ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating data analytics, IOT, and machine learning through our market-leading software and services.
  • As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity, and works together to win together.
  • In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.
  • Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
  • Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers, and sports nuts.
  • We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Qualifications

  • 5+ years of experience in HVAC/R, plumbing, electrical, and general contracting/handyman services, painting, flooring, roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
  • Critical: Proficient in building relationships with diverse teams, clients, and providers through an easygoing interpersonal approach.
  • Excellent communication skills, both verbal and written
  • Proven data analysis and presentation abilities for various audiences, including executive level
  • Solid prioritization with multitasking capabilities
  • Experience or readiness to create and deliver presentations alongside Facility Coordinators
  • Background in Customer Service
  • Strong attention to detail
  • Innovative and resourceful mindset, especially in uncertain scenarios
  • Proficient in Microsoft Office Suite and SaaS platforms
  • Experience and/or familiarity with ServiceChannel
  • Facility Management Services or IFM
  • Why Work for Us?
  • ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating data analytics, IOT, and machine learning through our market-leading software and services.
  • As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity, and works together to win together.
  • In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.
  • Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
  • Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers, and sports nuts.
  • We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

Preferred Qualifications

  • Preferred Skills & Experience
  • Trade Certifications a plus

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