Trade Customs Data Consultant
Role Overview
The Trade Data Consultant serves as a senior technical resource supporting Trade Data Enablement services.
This role provides trade data, customs, onboarding, and automation expertise while supporting complex customer implementations, operational initiatives, and continuous improvement efforts.
The position acts as point of contact for complex customer, operational, and technical issues while advising on team priorities, mentoring team members, and promoting consistency across customer implementations.
The Senior Consultant partners closely with internal stakeholders, customers, and technology teams to deliver scalable trade data solutions, improve operational efficiency, and drive continuous improvement initiatives.
KEY DUTIES & RESPONSIBILITIES Lead and support customer onboarding, implementation, and maintenance activities for trade data, database, and automation solutions.
Serve as a subject matter expert for assigned trade technology platforms, customer solutions, and business processes.
Analyze customer requirements and recommend solutions that align with operational, technical, and business objectives.
Configure, test, validate, and support trade data, integration, automation, and related technology solutions.
Investigate, troubleshoot, and resolve complex customer, operational, and technical issues.
Coordinate and support customer implementations, system enhancements, upgrades, and change initiatives.
Build and maintain effective relationships with customers, internal stakeholders, vendors, and business partners.
Develop, maintain, and promote documentation, standards, best practices, and process governance.
Provide guidance, mentoring, training, and knowledge sharing to team members and cross-functional partners.
Participate in project planning, testing, process improvement, and strategic initiatives that support business objectives.
Support prioritization of work activities to ensure customer commitments, service levels, and organizational goals are achieved.
Contribute to continuous improvement efforts through automation, process optimization, and operational scalability initiatives.
Maintain awareness of industry trends, trade regulations, technology developments, and business requirements relevant to assigned responsibilities.
Perform other related duties and responsibilities as assigned.
KNOWLEDGE & SKILLS Advanced knowledge of customer onboarding, implementation, and support processes.
Strong understanding of databases, automation, integration, and trade technology solutions.
Strong analytical, problem-solving, and decision-making skills.
Ability to identify root causes and recommend effective solutions.
Excellent verbal, written, and presentation communication skills.
Strong customer relationship and stakeholder management skills.
Ability to lead multiple initiatives and competing priorities simultaneously.
Key Skills for This Role
Full Job Posting
KEY DUTIES & RESPONSIBILITIES
- Lead and support customer onboarding, implementation, and maintenance activities for trade data, database, and automation solutions. Serve as a subject matter expert for assigned trade technology platforms, customer solutions, and business processes. Analyze customer requirements and recommend solutions that align with operational, technical, and business objectives. Configure, test, validate, and support trade data, integration, automation, and related technology solutions. Investigate, troubleshoot, and resolve complex customer, operational, and technical issues. Coordinate and support customer implementations, system enhancements, upgrades, and change initiatives. Build and maintain effective relationships with customers, internal stakeholders, vendors, and business partners. Develop, maintain, and promote documentation, standards, best practices, and process governance. Provide guidance, mentoring, training, and knowledge sharing to team members and cross-functional partners. Participate in project planning, testing, process improvement, and strategic initiatives that support business objectives. Support prioritization of work activities to ensure customer commitments, service levels, and organizational goals are achieved. Contribute to continuous improvement efforts through automation, process optimization, and operational scalability initiatives. Maintain awareness of industry trends, trade regulations, technology developments, and business requirements relevant to assigned responsibilities. Perform other related duties and responsibilities as assigned.
KNOWLEDGE & SKILLS
- Advanced knowledge of customer onboarding, implementation, and support processes. Strong understanding of databases, automation, integration, and trade technology solutions. Strong analytical, problem-solving, and decision-making skills. Ability to identify root causes and recommend effective solutions. Excellent verbal, written, and presentation communication skills. Strong customer relationship and stakeholder management skills. Ability to lead multiple initiatives and competing priorities simultaneously. Experience developing and maintaining process documentation and standards. Ability to mentor, train, and provide guidance to others. Strong organizational and time-management skills. Proficiency with Microsoft Office applications and business technology platforms. Ability to work independently and collaboratively in a fast-paced environment. Commitment to continuous improvement and operational excellence. Strong understanding of customs brokerage processes, trade data management, and global trade operations. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION Required college degree or equivalent experience CCS or equivalent customs certification an asset COMPETENCIES Business Acumen and Straight Talk At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 51,595-78,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, t his posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. Job Type: Full Time Location: HomeOffice Ontario
Qualifications
- Advanced knowledge of customer onboarding, implementation, and support processes. Strong understanding of databases, automation, integration, and trade technology solutions. Strong analytical, problem-solving, and decision-making skills. Ability to identify root causes and recommend effective solutions. Excellent verbal, written, and presentation communication skills. Strong customer relationship and stakeholder management skills. Ability to lead multiple initiatives and competing priorities simultaneously. Experience developing and maintaining process documentation and standards. Ability to mentor, train, and provide guidance to others. Strong organizational and time-management skills. Proficiency with Microsoft Office applications and business technology platforms. Ability to work independently and collaboratively in a fast-paced environment. Commitment to continuous improvement and operational excellence. Strong understanding of customs brokerage processes, trade data management, and global trade operations. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of related experience EDUCATION Required: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION Required college degree or equivalent experience CCS or equivalent customs certification an asset COMPETENCIES Business Acumen and Straight Talk At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is 51,595-78,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply. Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, t his posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. Job Type: Full Time Location: HomeOffice Ontario
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