Track Manager (Support & Operations) (US)
Role Overview
• Provide L2/L3 support for Red Hat OpenShift (OCP 4.x) platforms hosting Tier 1 production applications, ensuring availability, stability, and SLA adherence.\\\\r\\\
• Perform Linux (RHEL) administration for OpenShift nodes, including patching, upgrades, security hardening, and troubleshooting.\\\\r\\\
• Support OpenShift clusters across VMware/Nutanix/cloud infrastructure, including capacity management, scaling, and DR readiness.\\\\r\\\
• Troubleshoot pod, node, networking, storage, and certificate issues; support application onboarding and day to day operations.\\\\r\\\
• Knowledge on incident management, RCA, monitoring, and continuous improvement for steady state platform operations.\\\\r\\\
Full Job Posting
Job Summary
• Provide L2/L3 support for Red Hat OpenShift (OCP 4.x) platforms hosting Tier 1 production applications, ensuring availability, stability, and SLA adherence.\\\\r\\\\n• Perform Linux (RHEL) administration for OpenShift nodes, including patching, upgrades, security hardening, and troubleshooting.\\\\r\\\\n• Support OpenShift clusters across VMware/Nutanix/cloud infrastructure, including capacity management, scaling, and DR readiness.\\\\r\\\\n• Troubleshoot pod, node, networking, storage, and certificate issues; support application onboarding and day to day operations.\\\\r\\\\n• Knowledge on incident management, RCA, monitoring, and continuous improvement for steady state platform operations.\\\\r\\\\n
Key Responsibilities
- Provide L2/L3 support for Red Hat OpenShift (OCP 4.x) platforms hosting Tier 1 production applications, ensuring availability, stability, and SLA adherence.\\\\r\\\\n• Perform Linux (RHEL) administration for OpenShift nodes, including patching, upgrades, security hardening, and troubleshooting.\\\\r\\\\n• Support OpenShift clusters across VMware/Nutanix/cloud infrastructure, including capacity management, scaling, and DR readiness.\\\\r\\\\n• Troubleshoot pod, node, networking, storage, and certificate issues; support application onboarding and day to day operations.\\\\r\\\\n• Knowledge on incident management, RCA, monitoring, and continuous improvement for steady state platform operations.\\\\r\\\\n
- Provide L2/L3 support for Red Hat OpenShift (OCP 4.x) platforms hosting Tier 1 production applications, ensuring availability, stability, and SLA adherence.\\\\r\\\\n
- Perform Linux (RHEL) administration for OpenShift nodes, including patching, upgrades, security hardening, and troubleshooting.\\\\r\\\\n
- Support OpenShift clusters across VMware/Nutanix/cloud infrastructure, including capacity management, scaling, and DR readiness.\\\\r\\\\n
- Troubleshoot pod, node, networking, storage, and certificate issues; support application onboarding and day to day operations.\\\\r\\\\n
- Knowledge on incident management, RCA, monitoring, and continuous improvement for steady state platform operations.\\\\r\\\\n
About HCL Technologies
HCL Technologies is a global IT services and consulting company offering digital, engineering, cloud, and AI solutions. Headquartered in Noida, India, it serves clients across industries in over 60 countries.
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