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Three - Retail Customer Advisor (Gateshead Metro Centre) - 30 hours

Vodafone Procurement Company S.a.r.l.
Gateshead, GBR
Mid
Onsite
GBP 13.72 / hour
Discovered 4 days ago

Full Job Posting

What you’ll do

  • As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team. Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals. Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Who you are

  • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs. Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment. Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
  • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
  • Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
  • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
  • Full training will be provided so no prior knowledge of our products is required.
  • We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
  • We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
  • If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Preferred Qualifications

  • Worried that you don’t meet all the desired criteria exactly?

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