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Testing Operations Coordinator

Crumbl
Provo, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Duties and responsibilities

  • Testing Program Management:
  • Write-up and send testing assignments to established testing groups, ensuring all testing locations are available.
  • Manage the schedule of upcoming tests and test store availability.
  • Coordinate ingredients for test stores to use.
  • Create and assign tasks for testing stores.
  • Work in the test kitchen baking desserts for internal taste tests as needed.
  • Surveys, Reporting & Data Collection:
  • Create, distribute and monitor weekly surveys for current and upcoming test desserts.
  • Gather and report on all surveys in the form of organized feedback, photos, and videos.
  • Create and organize targeted variations of weekly reports on each test product.
  • Store Communication, Support & Onboarding:
  • Approve tested products weekly with stores and provide feedback if not approved.
  • Communicate regularly with testing stores.
  • Monitor store activity, audit and record activity, and reach out when a lack of activity is noticed.
  • Onboard new test stores, including sending physical assets for the program.
  • Use troubleshooting techniques to help stores in need of assistance during testing.
  • Conduct quarterly 1:1s with all test stores
  • Assets, Reviews & Store Feedback:
  • Edit, audit, and upload instructional recipe videos.
  • Create, audit, and distribute weekly support assets for test desserts.
  • Provide weekly performance reports back to test stores regarding how the previous dessert performed.
  • Reward points to customers for participating in a test.
  • Assist the Director of Menu Operations with all other tasks as needed. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Qualifications

  • Crumbl Franchise or similar network experience strongly preferred
  • Bachelor's degree in analytics, culinary arts, communications, or related field preferred.
  • 2+ years' experience working in analytics, restaurant operations, consumer insights, or other related fields.
  • Exceptional communication skills, written and verbal
  • Demonstrated ability to create structure and prioritize work
  • Comfortable working in a fast-paced, results-oriented culture
  • Flexible and adaptable—able to work and thrive in ambiguity
  • Advanced time management skills and ability to multitask with different priority and task levels
  • Strong technical skills (Google Drive, Slack, Canva, Baking Equipment, etc)
  • Adaptable communication skills to work with cross-functional teams and stakeholders at all levels

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