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Test Center Manager (Albany, NY)

Pearson
Albany, USA
Part-time
Manager
Onsite
Discovered 3 days ago

Full Job Posting

Responsibilities

  • 60% of daily tasks are Test Administrator responsibilities:
  • Arrive on time for all scheduled shifts.
  • Performs on-time site opening and closing procedures.
  • Understands all testing procedures.
  • Checks in examinees, verifies identification, and explains the exam process.
  • Monitors examinees while testing.
  • Maintains a secure testing environment.
  • Communicates with internal technical support to investigate and fix technical issues.
  • Strictly adheres to company policies using careful judgment.
  • Responsible for maintaining a professional and clean testing center with light housekeeping duties.
  • Other duties as assigned.
  • 40% of daily tasks are Test Center Manager responsibilities:
  • The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
  • Site staffing/hiring/retention/conflict resolution/scheduling.
  • Trains, develops, and coaches staff.
  • First contact for facility issues.
  • Ability to multi-task.

Qualifications

  • Minimum of one year customer service experience preferred.
  • One year supervision experience in customer service preferred.
  • High school diploma or equivalent is required.
  • Bachelor's degree or equivalent business experience preferred.
  • Team leading and training skills, and exposure to a testing environment are strongly preferred.
  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
  • Must be flexible in work hours and days.
  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
  • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
  • Ability to operate a computer and telephone.
  • Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
  • Ability to lift up to 20 lbs on occasion.
  • Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
  • Must have the ability to sit for long periods of time.
  • Must be able to bend, stoop, and lift from a stooped position.
  • Must be able to see small details at a distance.
  • Ability to see names clearly on ID cards and the computer screen.

Preferred Qualifications

  • Minimum of one year customer service experience preferred.
  • One year supervision experience in customer service preferred.
  • Bachelor's degree or equivalent business experience preferred.
  • Team leading and training skills, and exposure to a testing environment are strongly preferred.

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